#APACExclusive | “Patient transportation management application is one of the most significant technological innovations at Apollo Hospital, Ahmedabad,”

reveals Neeraj Lal, COO, Apollo Hospitals, Gujarat Region in an exclusive conversation with Neha Pal of APAC News Network

How is Apollo Hospitals leveraging technology to harness the power of data?

Apollo Hospitals is one of the leading healthcare providers in India, and it has been at the forefront of adopting technology to improve healthcare delivery. The hospital has been leveraging technology to harness the power of data to enhance patient care, improve outcomes, and drive efficiencies in healthcare operations.

One of the ways that we are using technology to improve healthcare is through the use of Artificial Intelligence (AI) for health check and non-communicable diseases (NCDs). We have developed an AI-powered health check system that enables patients to get a comprehensive health assessment in just a few minutes. The system uses machine learning algorithms to analyze a patient’s medical history, lifestyle, and other factors to provide personalized health recommendations.

In addition, we are using AI to improve the detection and management of NCDs such as diabetes, heart disease, and cancer. We have developed an AI-powered system that can analyze patient data to identify early signs of these diseases. The system can also help doctors to develop personalized treatment plans for patients based on their medical history, lifestyle, and other factors.

Another way that we are leveraging technology is through telemedicine. Telemedicine allows patients to consult with doctors remotely, which can be especially helpful in areas where access to healthcare is limited. We have developed a telemedicine platform that enables patients to consult with doctors through video calls. This platform is especially useful during the COVID-19 pandemic when physical distancing is critical.

We have also developed the Apollo 24X7 application, which is a one-stop-shop for all healthcare needs. The application enables patients to book appointments, consult with doctors, order medicines, and access health records. The application also provides personalized health recommendations based on a patient’s medical history and lifestyle.

Overall, Apollo Hospitals is using technology to harness the power of data to improve healthcare delivery. The company is leveraging AI to provide personalized health recommendations, improve the detection and management of NCDs, and enhance telemedicine services.

How is data being analysed at Apollo to ensure best outcomes for clinical point-of-care?

In the field of healthcare, it is of paramount importance to ensure that the data generated from clinical point-of-care is effectively analysed to ensure the best possible outcomes for patients. We have implemented a number of innovative approaches to data analysis in order to improve patient outcomes and provide high-quality care.

One of the key ways that we are utilizing data analysis is through the implementation of electronic medical records (EMRs). These systems allow for the capture and analysis of patient data in real-time, which can be used to identify trends and patterns that can inform clinical decision-making. EMRs also allow for the integration of data from various sources, such as laboratory results, imaging studies, and other diagnostic tests, which can help healthcare providers make more informed decisions about patient care.

Another important way that we are leveraging data analysis is through the use of predictive analytics. By analyzing large datasets, including EMRs, the organization is able to identify patients who may be at high risk for certain conditions or complications, allowing healthcare providers to take proactive measures to prevent adverse outcomes. For example, if a patient is identified as being at high risk for developing sepsis, a life-threatening condition, healthcare providers can take steps to monitor the patient closely and intervene early if necessary.

In addition to these approaches, we are also leveraging data analysis to improve the quality of care delivery. By analyzing data on patient outcomes, healthcare providers can identify areas where improvements can be made and implement evidence-based best practices to drive better results. For example, if data analysis reveals that patients with a certain condition are experiencing longer hospital stays, healthcare providers can work to identify the root causes of this issue and implement interventions to improve care delivery.

Overall, the use of data analysis is playing a critical role in ensuring the best possible outcomes for patients at Apollo Hospitals. By leveraging innovative approaches such as electronic medical records and predictive analytics, healthcare providers are able to make more informed decisions about patient care and proactively identify and address potential issues before they become more serious. As healthcare continues to evolve, it is likely that data analysis will continue to play an increasingly important role in improving patient outcomes and providing high-quality care.

How is Apollo leveraging AI/ML in patient care? How has Apollo used AI to improve the speed to diagnosis?

One of the key areas where Apollo has been using AI is in radiology. We have deployed a deep learning algorithm that can analyze medical images and detect anomalies with high accuracy. This has significantly improved the speed and accuracy of diagnosis, allowing doctors to identify and treat conditions faster than ever before.

The AI-powered radiology platform, called Apollo Radiology Intelligence (ARI), uses advanced algorithms to analyze medical images such as X-rays, CT scans, and MRI scans. The platform is trained on large datasets of medical images, which allows it to recognize patterns and anomalies in images with high accuracy.

ARI is designed to assist radiologists in their work, rather than replace them. The platform highlights potential areas of concern in the images, allowing radiologists to focus their attention on those areas and make a more informed diagnosis. This improves the accuracy of diagnosis and helps doctors make more informed treatment decisions.

Another area where we have been using AI is in pathology. We have developed an AI-powered platform called Apollo Proton that can analyze large volumes of pathology data and identify patterns that may be indicative of disease. This has helped doctors identify early signs of disease and start treatment before it becomes too advanced.

We have also been using AI to improve patient outcomes in critical care. The group has deployed an AI-powered platform called Apollo Clinical Excellence (ACE), which analyzes patient data in real-time and provides doctors with alerts if a patient’s condition starts to deteriorate. This allows doctors to intervene quickly and prevent complications.

The use of AI in healthcare is still in its early stages, but it has enormous potential to transform the way we deliver care. By leveraging advanced algorithms and machine learning, we can improve the speed and accuracy of diagnosis, identify diseases earlier, and provide more effective treatments. We are at the forefront of this transformation, and we can expect to see more healthcare providers following their lead in the years to come

How technology has helped Apollo in patient care & improving the operations of the hospital?

We, at Apollo Hospital, Ahmedabad is at the forefront of this change, leveraging technology to improve patient care and streamline operations. From patient transportation management to voice assistance in patient rooms, we are using technology to enhance the patient experience and improve outcomes.

One of the most significant technological innovations at Apollo Hospital Ahmedabad is the patient transportation management application. Similar to ride-hailing services like Uber and Ola, this application allows patients to book and track transportation to and from the hospital. We have designed the application to provide a seamless and stress-free experience for patients, reducing the anxiety and uncertainty that often comes with medical appointments. The application allows staff to book transportation by selecting their pickup location and time, and allots one transporter for the request. The application also allows patients to track the status of their ride in real-time, providing peace of mind and reducing wait times.

Another example of how we are using technology to improve patient care at Apollo Hospital Ahmedabad is the use of voice assistance in patient rooms. We have deployed smart speakers in patient rooms that allow patients to control various aspects of their environment using their voice. Patients can use the speakers to adjust the lighting, temperature, and entertainment options in their room, making their stay more comfortable and enjoyable.

We have also adopted the EMR in OPD (OP CSP) with enhanced capabilities such as integration with Apollo 24X7 mobile application, Appointment system, HIMS & PACS. It helps us to track & monitor the OP to IP /Surgery/pharmacy/Investigation conversion & also in tracking business loss & conversions.

FEATURES   

• Predefined templates:
  • There are different templates available for different specialities & even for different diseases. It helps doctor to choose a template & modify it with minimal clicks to add previous history, present complains etc.
  • Enable them to easily choose the template & do minimal modification in the prescription for similar cases.
  • The assessment sheet also contains diagrams (Heart, knee etc) with can be edited by drawing- using mouse cursor, touch pads
• Voice recognition: This module is linked with the Voice recognition system which will enable doctors to make use of the voice recognition software for writing prescription
• Machine Learning: Increase the speed & give recommendation to the consultants based on the frequently prescribed medicines & suggest keywords/ sentences with the initial words.
• Linked with the LMS & PACS: There is no need for the doctor to open lab/ investigation/ imaging reports through physical files. In the single screen with a single click, doctor can assess all investigation reports of the patient.

What are the functions of the National Clinical Coordination Committee for AI-powered Cardiovascular Disease Risk Score API you set up in conjunction with Microsoft?

The National Clinical Coordination Committee for AI-powered Cardiovascular Disease Risk Score API is a joint initiative set up by the Indian Council of Medical Research (ICMR) and Microsoft to develop an AI-powered tool to assess an individual’s risk of developing cardiovascular disease. The committee has been established to oversee the development, deployment, and integration of the Cardiovascular Disease Risk Score API into clinical practice. Here are the key functions of the National Clinical Coordination Committee:

1. Developing Clinical Guidelines: One of the primary functions of the National Clinical Coordination Committee is to develop clinical guidelines for the use of the AI-powered Cardiovascular Disease Risk Score API. The committee will establish criteria for screening patients, evaluating their risk of developing cardiovascular disease, and determining appropriate treatment options.
2. Testing and Validation: The committee will oversee the testing and validation of the AI-powered Cardiovascular Disease Risk Score API to ensure that it provides accurate results. This will involve conducting clinical trials and studies to assess the performance of the tool, as well as validating its effectiveness across different patient populations and settings.
3. Integration into Clinical Practice: The National Clinical Coordination Committee will work to ensure that the Cardiovascular Disease Risk Score API is integrated into clinical practice. This will involve developing training programs and educational resources to help healthcare professionals understand how to use the tool and interpret its results. The committee will also work with healthcare organizations to facilitate the adoption of the tool and ensure that it is integrated into electronic health records systems.

What are the highlights of Apollo’s IT agenda for ’23-24?

As one of the leading global IT companies, we at Apollo are committed to innovation and advancement in the industry, and this agenda demonstrates their dedication to this mission. Here are some highlights of the Apollo IT agenda for 2023-2024:

Artificial Intelligence and Machine Learning: We are investing heavily in AI and machine learning technologies to improve our products and services. We plan to use these technologies to enhance our customer service offerings, provide personalized recommendations, and optimize business processes.

Cloud Computing: With more businesses within Apollo moving their operations to the cloud, we are working to improve our cloud computing capabilities. We plan to expand our offerings to include hybrid and multi-cloud solutions to meet the diverse needs of their clients.

Cybersecurity: Cybersecurity is a top priority for us at Apollo, and we plan to continue to invest in this area. We will be enhancing our security protocols and developing new tools to protect their clients’ data and systems.

Digital Transformation: We recognizeshe importance of digital transformation in today’s business world. We therefore plan to help our clients transform their operations by providing digital solutions that improve efficiency, increase productivity, and drive growth.

Internet of Things (IoT): As IoT devices become more prevalent, we are investing in this area to provide solutions that help businesses manage their connected devices more effectively. We plan to develop new IoT applications and services that will help our clients capitalize on the potential of this technology.

Augmented Reality and Virtual Reality: We are exploring the possibilities of augmented reality and virtual reality to enhance our products and services. We plan to develop new applications that use these technologies to improve customer experiences and enhance training and education.

Quantum Computing: We are at the forefront of quantum computing research and development. They plan to continue to invest in this area to create new computing solutions that will revolutionize the industry.

Overall, the Apollo IT agenda for 2023-2024 demonstrates a commitment to innovation and advancement in the field of technology. Through investments in AI and machine learning, cloud computing, cybersecurity, digital transformation, IoT, augmented reality, virtual reality, and quantum computing, we are poised to lead the way in the tech industry and provide innovative solutions to their clients’ most pressing challenges