New Delhi: Kore.ai has launched AI for Process, a no-code automation platform designed to improve enterprise workflow management. The platform enables businesses to build and deploy AI-driven agents that can handle decision-making and optimize operations, addressing the limitations of traditional rule-based automation.
AI for Process: What’s New?
The platform introduces Agentic AI, a model that allows AI agents to understand context, reason, and execute tasks independently. Kore.ai claims this approach reduces reliance on human intervention while ensuring data security and compliance.
A key feature of AI for Process is Agentic RAG (Retrieval-Augmented Generation), which integrates advanced retrieval mechanisms with AI-driven process orchestration. This aims to improve accuracy in complex workflows, from customer support automation to document processing.
Key Features and Capabilities
AI Agents for Specific Tasks: The platform includes specialized agents—Reasoning Agents for decision-making, Task Agents for workflow automation, and API Agents for system integration.
No-Code Development: Users can create workflows using a drag-and-drop interface with 65+ pre-built templates.
Cloud and AI Model Flexibility: The platform integrates with commercial and open-source AI models, avoiding vendor lock-in.
Human-in-the-Loop Functionality: AI-driven workflows allow human approvals and interventions where needed.
Security Measures: Includes data anonymization, AI guardrails, and compliance controls to ensure secure automation.
Future of AI-Driven Process Automation
Kore.ai CTO Prasanna Arikala stated that the platform aligns with the future of enterprise automation, where autonomous AI agents will collaborate under human supervision. The company aims to position itself in a market that, according to Gartner, will see agentic AI integrated into 33% of enterprise software applications by 2028. Kore.ai, headquartered in Orlando, operates globally with offices in India, the UK, the Middle East, Japan, South Korea, and Europe.
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