‘Adding Life to Years: Redefining Cancer Care with Technology’ : Neeta Rajwar, COO, HCG, Nagpur

As we observe World Cancer Day today, raising awareness about advancements in oncology care becomes more critical than ever. In an exclusive conversation with APAC News Network and CXO News, Neeta Rajwar, Chief Operating Officer at HealthCare Global, Nagpur, a leading cancer care institution, shares how the hospital is redefining cancer care in India and beyond. With a mission to make high-quality, affordable cancer care accessible to all, HCG Nagpur is leveraging AI-driven diagnostics, precision oncology, and telemedicine to enhance early cancer detection, treatment outcomes, and operational efficiency.

How does HealthCare Global differentiate itself in the healthcare industry, particularly in cancer treatment? Could you elaborate on HCG’s role in promoting accessible cancer care in underserved regions?

At HCG, our focus on clinical excellence has enabled us to make patient-centric care easily accessible for a large number of patients, living up to our motto of ‘Adding life to years’. We remain focused on expanding the care continuum by adopting a technology-oriented and outcome-based approach.

As the largest oncology-focused hospital in India, we offer comprehensive cancer care facilities, from diagnosis to treatment and post-care services. Our centres are equipped with technologically advanced medical facilities and are staffed with experienced medical professionals, earning us a reputation for delivering specialized cancer care.  With 22 comprehensive cancer care centers and a network of more than 400 oncologists, HCG has treated over 8.5 lakh cancer patients in the last five years. Its comprehensive cancer care approach ensures end-to-end services, covering all specialties and sub-specialties for both adult and pediatric cancers. By following standardized protocols, implementing centralized systems, and providing systematic training, the institution maintains a controlled quality of care. Handling the largest volume of cancer cases across diverse geographies, socio-economic backgrounds, and complexities, the hospital has established itself as a leader in oncology care. Its own pharmacies across centers enable the creation of a patient-centric formulary, offering medicines at distributor and retailer prices. The hub-and-spoke model ensures specialized and advanced treatment at central hubs, with seamless support from spoke centers. As a pioneer in technology and research, the institution is at the forefront of technology adoption, advanced equipment availability, and clinical research, driving innovation through Triesta.

What strategies have been implemented at HCG Nagpur to enhance operational efficiency?

At HCG Nagpur, we have implemented several strategic initiatives to enhance operational efficiency, ensuring that we provide seamless, high-quality cancer care. Some key measures include:

1. Technology-Driven Processes – We leverage advanced digital solutions like Electronic Medical Records (EMRs) and Cloud-based diagnostic tools to streamline workflows, reduce turnaround time, and enhance patient experience.
2. Standardized Protocols – Our hospital follows evidence-based clinical pathways and standard operating procedures (SOPs) to ensure efficiency and minimize variability in treatment outcomes.
3. Interdisciplinary Coordination – Through tumor board discussions involving oncologists, radiologists, and surgeons, we optimize treatment plans, reducing redundancies and improving decision-making.
4. Patient-Centric Approach – We have optimized patient flow by reducing waiting times, ensuring smooth scheduling, and integrating digital appointment systems for convenience.
5. Supply Chain Optimization – Our procurement processes are centralized, allowing cost efficiency while ensuring continuous availability of critical medicines and medical supplies.

How does the HCG group streamline operations across multiple hospitals to ensure consistency and efficiency?

The HCG group has developed a robust operational framework to ensure consistency across multiple hospitals. Some of the strategies include:

1. Centralized Management System – HCG operates on a hub-and-spoke model, ensuring standardized quality care while optimizing resource allocation across multiple centers.
2. Uniform Clinical Protocols – Evidence-based guidelines are implemented across all HCG hospitals, ensuring a consistent standard of care irrespective of location.
3. Technology Integration – A shared Hospital Information System (HIS) allows seamless data access, improving coordination between different centers and enhancing efficiency.
4. Training & Development – Continuous learning programs and cross-functional training ensure that medical and administrative teams across hospitals maintain a high level of competence and uniformity in patient care.
5. Data-Driven Decision-Making – Regular audits, performance metrics, and patient feedback systems help in real-time monitoring and process improvements across the network.

By adopting these strategies, HCG ensures that patients across all locations receive efficient, high-quality, and standardized cancer care, reinforcing our commitment to excellence.

How is HCG Nagpur leveraging technology to enhance operations and patient outcomes?

At HCG Nagpur, we strongly believe that technology is a game-changer in cancer care. By integrating cutting-edge advancements, we enhance operational efficiency, improve diagnostic accuracy, and provide personalized treatment options for better patient outcomes.

Some of the key technology-driven initiatives at HCG Nagpur include:

1. Artificial Intelligence (AI) & Machine Learning (ML) in Diagnostics – We utilize AI-powered radiology and pathology tools to enhance early cancer detection and improve diagnostic accuracy. AI-driven imaging solutions assist in identifying tumors with greater precision, reducing errors, and ensuring faster diagnosis.
2. Advanced Radiation Therapy Techniques – Our state-of-the-art radiation therapy equipment, such as TrueBeam STx and Halcyon, allows for highly targeted and precise cancer treatments, minimizing damage to healthy tissues and reducing side effects.
3. Laparoscopic & Minimally Invasive Surgeries – HCG Nagpur has incorporated Laparoscopic & Minimally Invasive Surgeries to enhance precision, reduce recovery time, and improve surgical outcomes for complex cancer cases.
4. Telemedicine & Virtual Consultations – Through tele-oncology services, patients from remote areas can access expert opinions and follow-ups without the need for frequent hospital visits, making cancer care more accessible.
5. Electronic Medical Records (EMRs) & Data-Driven Treatment – Our EMR system ensures seamless patient data management, allowing for quicker decision-making and better coordination among oncologists, radiologists, and surgeons. Additionally, predictive analytics help us personalize treatment plans based on past patient data and global oncology trends.
6. Molecular & Genomic Testing for Precision Oncology – By adopting next-generation sequencing (NGS) and genetic profiling, we can customize cancer treatments based on an individual’s genetic makeup, increasing the effectiveness of therapies.

Can you share insights on any recently adopted technological advancements?

We continuously invest in new technologies to stay at the forefront of oncology care. Some of the most recently adopted advancements include:

• AI-powered Digital Pathology – This speeds up pathology reporting and improves diagnostic accuracy.
• PET-CT with AI Integration – This technology enhances early tumor detection and helps in tracking treatment responses more effectively.
• Cloud-Based Patient Portals – These allow patients to access reports, schedule appointments, and consult with doctors online, improving overall patient experience.
• Immersive Patient Education Tools – Virtual reality (VR) and interactive platforms help patients understand their treatment plans better, reducing anxiety and improving adherence to therapies.

By embracing these technologies, HCG Nagpur is redefining cancer care—making it more precise, efficient, and patient-centric.

What steps are being taken by HCG Nagpur to upskill healthcare staff to align with the latest medical advancements?

At HCG Nagpur, we believe that continuous learning and skill enhancement are essential to delivering cutting-edge cancer care. To ensure our healthcare professionals stay ahead of the latest medical advancements, we have implemented a structured upskilling framework that includes training, collaboration, and exposure to the latest technological innovations.

Key Initiatives for Staff upskilling include:

1. Continuous Medical Education (CME) & Training Programs – Regular CME sessions, workshops, and symposiums are conducted by leading oncologists and researchers to keep our medical staff updated with the latest advancements in oncology. In addition, specialized training modules focus on new treatment protocols, precision medicine, and emerging therapies.
2. Technology-Driven Training – With the integration of AI-powered diagnostics, robotic surgeries, and advanced radiotherapy techniques, we ensure that our doctors, nurses, and technicians are well-trained in these technologies through hands-on training and simulation-based learning.
3. Multidisciplinary Tumor Boards & Case Discussions – Regular tumor board meetings bring together oncologists, radiologists, surgeons, and other specialists to discuss complex cases, ensuring a multidisciplinary approach to learning and treatment.
4. Skill Development for Nursing & Support Staff – Nursing teams undergo specialized oncology nursing training to enhance patient care, pain management, and chemotherapy administration techniques. The staff is trained in palliative care, psychological counseling, and patient-centered communication to ensure holistic patient care.
5. E-Learning & Digital Knowledge Portals – Our staff has access to digital learning platforms, medical journals, and AI-driven training modules, enabling continuous self-learning and professional development.
6. Fellowships & Advanced Certification Programs – HCG Nagpur encourages medical professionals to pursue advanced certifications and fellowships in oncology, providing sponsorship and research opportunities to further their expertise.

These initiatives have significantly improved patient outcomes by adopting advanced treatment techniques and enhancing the efficiency of diagnosis and treatment planning through AI and precision medicine training. By fostering a highly skilled workforce that remains at the forefront of global oncology advancements, the organization ensures cutting-edge care. Through continuous education and skill development, HCG Nagpur is not only advancing cancer treatment but also empowering healthcare professionals to deliver world-class care.

What strategies do you use to balance cost efficiency while maintaining high-quality patient care?

At HCG Nagpur, we are committed to providing world-class cancer care while ensuring affordability and accessibility for our patients. Our approach focuses on optimizing resources, leveraging technology, and implementing value-based care models to maintain high-quality treatment without unnecessary financial burden on patients.

Key Strategies for Cost Efficiency & Quality Care include:

1. Technology-Driven Efficiency – Coud-based imaging and pathology tools enhance diagnostic accuracy, reducing the need for repeat tests and unnecessary expenses at HCG. A centralized Electronic Medical Records (EMR) system improves workflow efficiency, reducing administrative costs while ensuring seamless coordination of care.
2. Standardized Treatment Protocols – We follow evidence-based, globally accepted treatment protocols to eliminate unnecessary procedures and optimize resource utilization. The use of multidisciplinary tumor boards ensures that patients receive the most effective treatment plans, minimizing trial-and-error approaches and unnecessary costs.
3. Value-Based Care Model – We emphasize outcome-driven care, focusing on treatment effectiveness rather than volume-based procedures, ensuring both quality and cost-effectiveness. Moreover, preventive screenings and early detection programs help reduce long-term treatment costs by diagnosing cancer at an early, more treatable stage.
4. Optimized Supply Chain Management – We implement centralized procurement strategies for medical equipment, drugs, and consumables, reducing costs without compromising quality. Furthermore, strategic partnerships with pharmaceutical companies help reduce the cost of oncology drugs while maintaining treatment efficacy.
5. Minimally Invasive & Targeted Therapies – Advanced radiation therapy (TrueBeam STx) and Minimally invasive surgeries help reduce hospital stays and recovery times, ultimately lowering overall treatment costs.
6. Financial Assistance & Insurance Integration – We work closely with insurance providers, government schemes, and CSR initiatives to make cancer care more affordable for underprivileged patients. Our financial counseling services help patients explore available cost-saving options without compromising treatment quality.

What are the long-term operational goals of HCG Nagpur?

At HCG Nagpur, our long-term vision is to establish ourselves as a center of excellence in oncology care, ensuring cutting-edge treatments, operational efficiency, and patient-centric services. Our goals are focused on expanding accessibility, leveraging advanced technologies, and maintaining the highest standards of cancer care while optimizing costs and resources.

Key Long-Term Operational Goals include:

1. Expanding Access to Quality Cancer Care – We aim to establish satellite centers and outreach programs in underserved regions to provide timely cancer screening, diagnosis, and treatment. In addition, strengthening tele-oncology services to reach remote areas and ensuring accessibility for patients who face geographical or financial constraints is another important goal.
2. Advancing Technology & Precision Oncology – HCG Nagpur wishes to integrate AI-driven diagnostics, robotic-assisted surgeries, and molecular profiling to enable personalized cancer treatments, ensuring greater precision and effectiveness. By expanding the use of Next-Generation Sequencing (NGS) and immunotherapy, the institution aims to advance targeted cancer management, enhance treatment outcomes, and offer more customized therapeutic solutions for patients.
3. Enhancing Operational Efficiency & Sustainability – The long-term goals also include implementing smart hospital infrastructure with automated workflows to improve patient experience and reduce waiting times. Moreover, we wish to strengthen supply chain management and cost optimization without compromising the quality of care.
4. Strengthening Research & Clinical Trials – We want to become a leading center for cancer research and clinical trials, collaborating with national and international institutions to develop breakthrough therapies. Additionally, we aim to encourage genomic and biomarker-driven research to innovate new treatment strategies.
5. Comprehensive Patient-Centric Care – The hospital plans to expand integrative oncology services, including palliative care, nutritional support, and mental health counseling for holistic patient well-being. We are also working towards enhancing digital patient engagement platforms, allowing seamless access to medical records, consultations, and treatment tracking.
6. Developing a Skilled Oncology Workforce – Our goals also include Investing in continuous medical education (CME), global training programs, and fellowships to equip healthcare professionals with the latest advancements in addition to strengthening multidisciplinary teamwork through tumor boards and collaborative case discussions for optimal treatment planning.

Our goal is to position HCG Nagpur as centre of excellence in cancer care in the central and western parts of India, ensuring that every patient receives world-class, affordable, and personalized treatment. By integrating innovation, research, and compassionate care, we aim to set new benchmarks in oncology excellence while making cancer treatment more accessible to all.

Anannya Saraswat, APAC News Network