Boost customer retention and loyalty
Maximize revenue from existing customers
Reduce operational and support costs
Enhance customer acquisition efficiency
Strengthen brand equity and visibility
Most of you will agree that in today’s fast-paced corporate environment, enhancing customer experience (CX) can only help you meet these priorities. CX can now empower organizations to elevate customer experiences, streamline operations, and drive tangible ROI. Improving CX has become as critical as maximizing productivity. There are numbers that justify this trend.
Competing primarily on this basis in 2025.
Customers view those brands more favourably who proactively invite and accept customer feedback. Organizations implementing effective customer feedback programs can achieve
Increase in customer retention rates.
Nevertheless CX leaders are under pressure to deliver seamless experience, reduce friction and empower agents. Despite record investment in CX tools, customer experience is not improving. Rather it is getting worse with loyalty slipping as customers face disconnected journeys and endless resets.
The use of AI is further transforming the level of CX and Zoom, the global leader in business collaboration, has been showing the way to organizations both in India and across the globe. Today Zoom is leveraging AI-enhanced CX to :
It still makes sense to keep in mind that the real challenge for CX though is not adding more AI features but setting up a proper connection. Without linking AI to the overall journey, AI can only magnify the problem instead of solving it.
The CX solutions from Zoom are built-in, not bolted on. This means self-service, live agents and insights all work on one connected platform. This connected foundation keeps context flowing across every interaction.
This can help your organization reduce friction for customers, empower agents and turn AI into a true loyalty driver. If your organization too is keen to drive this new age proactive, knowledge-rich, AI-enhanced conversational CX, you should join an exclusive In-Person Lunch & Learn session organized by Zoom in conjunction with CXO Media on November 27th in Hyderabad.
Secure Your Invitation NowExplore how you can collaborate to deliver unified, secure, and scalable experiences across the customer journey. At the same time, learn to keep your tech stack simple and add no complexity.
Learn about AI-powered Virtual Agents for consistent chat and voice supports and the latest CX innovations focused on AI. Understand scalable CX solutions with flexible AI models tailored to business needs that will shape the future of customer experiences.
Learn how to improve your CX agent efficiency, and unify data and interactions across omni-channels. Focus on how to maintain enterprise-grade reliability and compliance all along at the same time.
General Manager and Head
India & SAARC Region
Manager-Solution Engineering- India
Date & Time
November 27, 2025
Location
Trident, Hyderabad
Format
In-Person Lunch & Learn