New Delhi: The multinational professional services company Genpact is coming under growing fire from workers after requiring a 10-hour workday in a few Indian locations, including Hyderabad.
The policy has come under fire for purportedly compromising employee wellness while providing little in the way of benefits, including the usage of an internal dashboard to track “active hours.”
“The expectation of logging 10 active hours each day is not only unrealistic for many roles, but it also signals a complete disregard for personal time,” an employee posted anonymously on Reddit. “The Rs 3,000 incentive hardly covers the cost of our additional mental and physical effort.”
Genpact‘s internal productivity monitoring system, which keeps track of job completion time and highlights anomalies, is the main target of the criticism. Workers claim that even small deviations are now being labelled as “behavioural issues,” which fosters a culture of hyper-vigilance and anxiety.
The motivation to follow the new regulation? A reported Rs 3,000 a month, or around Rs 150 a day, is what many workers consider to be symbolic rather than remuneration.
“For an extra hour of work every day, we are being offered less than what some people spend on coffee,” remarked a user on Fishbowl, highlighting the disconnect between expectations and remuneration.
Poor incentives and long hours aren’t the only things causing the pushback. According to some workers, the approach might be a calculated attempt to replace more senior personnel with younger hires on different conditions and with lower salaries.
Numerous internet articles depict a difficult work environment, implying that the policy is supporting a purposeful “churn and burn” strategy for worker reorganisation, even though these assertions have not been verified.
Genpact has not yet issued a formal statement responding to the criticism or outlining the reasoning behind the policy. Employee dissatisfaction has been exacerbated by the quiet, and attrition is apparently on the rise.
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