New Delhi: “Now between your grievances and the redressal there is no person, just technology,” this is how Prime Minister Narendra Modi highlighted the importance of technology to bridge the gap between government & citizens. The Prime Minister said this on Tuesday, when he was addressing a Post Budget Webinar on the subject of ‘Ease of Living using Technology’. It is the fifth of a series of 12 post-budget webinars organized by the government to seek ideas and suggestions for the effective implementation of the initiatives announced in the Union Budget 2023.
The Prime Minister asked various departments to collectively think about using technology for solving their problems and reaching global standards. “Going a step further, we can identify the areas where dialogue with the government can be further eased”, he added.
The Prime Minister touched upon Mission Karmyogi and informed that the government employees are being trained with a view to becoming more citizen-centric. He also emphasised the need to keep updating the training process and highlighted that with modifications based on the feedback from the citizens, significant improvement can be witnessed. The Prime Minister suggested creating a system where feedback can be easily submitted to improve the training.
The Prime Minister highlighted the equal opportunities that technology is providing to everyone and said that the government is investing heavily in technology. Along with creating modern digital infrastructure, the government is ensuring that the benefits of digital infrastructure reach everyone equally. He illustrated this by talking about the GeM portal that is giving a presence to small businessmen and even street vendors in government procurement. Similarly, e-NAM is allowing farmers to get linked with buyers at different places.
Referring to 5G and AI and their impact on industry, medicine, education and agriculture the Prime Minister emphasized the need to set a few targets. He asked about the ways through which these technologies can be deployed for the welfare of the common citizens, and the sectors to be focussed. “Can we identify 10 such problems of the society which can be solved by AI”, he said.
