Mumbai: As part of its Digital Innovation and Value Enhancement (DIVE) Initiative, the Life Insurance Corporation (LIC) has appointed Infosys to develop a next-generation digital platform. The platform will lay the foundation for new high-value business applications, such as customer and sales super apps, portals, and digital branches. DIVE is LIC’s broader digital transformation initiative which aims to enhance the life insurer’s digital infrastructure and improve the experience for customers, partners, and employees.
Through this collaboration with Infosys, LIC plans to create world-class digital solutions and provide a best-in-class experience to all the stakeholders. The NextGen platform will be an integrated end-to-end insurance solution offering superior service for customers, facilitating lifecycle management for sales intermediaries, and providing a digital front-end platform for branch employees. LIC informed that the platform would be modular, cloud-native, and capable of adapting to emerging technologies, products, and features .
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