Intro – The right communication strategy and leveraging technology is an important strategy to deal with the pandemic, said Abhishek Singh, CEO, MyGov.
New Delhi: AI enabled MyGov Corona Helpdesk bagged two awards under categories “Best Innovation for Covid-19 – Society” and “People’s Choice Covid-19 Overall Winner”, at the recently held CogX 2020, which is a prestigious Global Leadership Summit and Festival of AI & Emerging Technology held annually in London.
The awards were won by Technical Partner of Mygov, JioHaptik Technologies Limited. In the fight against Covid-19, MyGov, JioHaptik Technologies Limited and WhatsApp team collaborated to develop AI enabled MyGov Corona Helpdesk in the record time of 5 days including weekend.
After a rigorous evaluation, Indian chatbot ‘MyGov Corona Helpdesk’ was chosen among hundreds of entries that made a difference to society during the pandemic. Following a live digital pitch in front of a worldwide audience and esteemed judges, the JioHaptik was awarded the honor for providing AI enabled technological solution for ‘MyGov Corona Helpdesk’ that has helped safeguard lives amid a pandemic.
It is to be noted that, the ‘MyGov Corona Helpdesk’ has received more than 76 million messages and processed over 41 million conversations. With the active involvement of Government, JioHaptik and WhatsApp, this chatbot has helped / continues to help over 28 million Indians stay informed while providing a platform to get latest information on Covid-19, curb rumors and misinformation.
Abhishek Singh, CEO, MyGov said that right communication strategy and leveraging technology is an important strategy to deal with the pandemic. Digital India has made solid foundation. It has been the endeavor of Digital India and its initiative MyGov to act as a bridge between citizens and government and ensure citizen participation and information dissemination on platforms that most citizens use.
Towards this objective, MyGov Corona Helpdesk, developed in partnership with JioHaptik and WhatsApp, has really helped improve our outreach and engagement, he added.
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