Mumbai: The common mobile application for various public transport tickets, Mumbai One, became operational in the city on 9 October.
This mobile app enables commuters to book a single QR-based digital ticket usable across Metro, Monorail, buses and local trains in the city and surrounding regions.
The app integrates the services of 11 public transport operators. These include the suburban railways, Metro Lines 1, 2A, 3 and 7, Navi Mumbai Metro, and Monorail. It also includes civic bus operators like BEST, TMT (in Thane), NMMT (in Navi Mumbai), KDMT (in Kalyan Dombivli) and MBMT (in Mira Bhayandar).
Therefore, India’s first integrated common mobility app, Mumbai One, will do away with the need for multiple paper tickets or separate bookings.
The app has been developed by MMRDA. It is hosted on a MeitY-compliant Google Cloud Platform. It is powered by Google Kubernetes Engine to ensure data security, scalability and uninterrupted service.
The system can handle up to 50 lakh transactions per day. It expects the user base to grow from 10 lakh to 50 lakh within a year.
This will allow commuters to plan journeys and book tickets across the 11 public transport operators who had their own digital ticketing platforms to date.
Commuters, however, will not be able to book season or return journey tickets of suburban trains through the application.
Mumbai One will not impose any additional charges on users, with all incidental costs borne by the authority. It also supports cashless and contactless transactions.
The app also provides a multimodal journey planner that helps users find the fastest and most cost-effective routes. It also offers them real-time information on route availability and service advisories.
