New Delhi: The Bharat Sanchar Nigam Limited (BSNL) Quarter 2 (2025–26) Strategic Review and Planning Meeting was chaired by Union Minister of Communications and Development of the North Eastern Region Jyotiraditya Scindia in New Delhi on 30 October.
Senior representatives from the Department of Telecommunications (DoT), BSNL Chief General Managers (CGMs) from all over the nation, Secretary (Telecommunications) Dr Neeraj Mittal, Additional Secretary Gulzar Natarajan, and Minister of State for Rural Development and Communications Dr Chandra Sekhar Pemmasani attended the meeting.
To determine practical ways to improve profitability and customer satisfaction, the review evaluated BSNL’s performance both vertically and circle-wise across important metrics, such as revenue, service quality and operational efficiency.
Minister Scindia emphasised that BSNL’s achievements reflected the collective capability of its CGMs, asserting that the quality of service (QoS) was “non-negotiable.” He stressed the need for daily monitoring of uptime and mean repair time, saying operations must be measured “in days and hours, not months or years.” He also underlined the importance of financial discipline, noting that every cost saving directly contributes to the bottom line and reiterated that “culture ultimately outweighs strategy.”
During the meeting, Scindia highlighted that BSNL achieved a 93 per cent revenue run rate in Q2, collecting Rs 5,347 crore against a target of Rs 5,740 crore. For the first half of FY 2025-26, total revenues stood at Rs 11,134 crore, combining Rs 6,000 crore from Q1 and Rs 5,347 crore from Q2.
Average Revenue Per User (ARPU) rose by 12 per cent, from Rs 81 in Q1 to Rs 91 in Q2. Circles such as Maharashtra (Rs 214 ARPU), Kerala (+30 per cent) and UP (West) (+13 per cent) were commended for their robust performance, while those with an ARPU below Rs 60, including Madhya Pradesh, Jharkhand and Kolkata, were urged to improve.
With Rs 1,700 crore in revenue and 9.23 crore subscribers, Consumer Mobility met 75 per cent of its goal among verticals, while Enterprise Business (EB) exceeded projections by 103 per cent with Rs 1,272 crore. With a 2 per cent increase in subscribers, Consumer Fixed Access (CFA) reached 90 per cent of its goal at Rs 722 crore.
Scindia outlined a seven-point agenda for the upcoming quarter, instructing CGMs to treat QoS as non-negotiable, benchmark against competitors, replace battery media in all circles by 31 December, maintain daily positive EBITDA, develop new revenue streams, reach a 50:50 government-private revenue ratio and improve circle-level leadership and collaboration.
He commended high-performing circles, Karnataka, Haryana, Uttar Pradesh (East), Jammu & Kashmir and Andaman & Nicobar, for their exemplary efforts and encouraged others to “challenge and unseat them in Q3.”
Scindia referred to CGMs as the “execution artists” of BSNL’s transformation and urged them to extend review and feedback models to the circle and business area levels to promote an empowered and ownership-oriented culture.
As BSNL strives to develop into a performance-driven, future-ready telecom company, the meeting ended with a renewed focus on execution discipline, customer-centric service, and financial prudence.
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