WhatsApp has submitted its report to the IT ministry on the service outage that happened on October 25. The ministry had asked the company to share reasons for the service disruption.
WhatsApp services snag on October 25 had left users complaining about not being able to send or receive text and video messages, and services had resumed after nearly two hours. The sources said that WhatsApp has submitted its report on the service outage. In a statement, WhatsApp said a “technical error” caused the outage.
“The brief outage was a result of a technical error on our part and has now been resolved,” a Meta company spokesperson had said.
According to Downdetector, which tracks outage reports, the messaging app was not working for many users across multiple regions on Tuesday afternoon. Tuesday, over 29,000 reports were flagged by users on Downdetector. Downdetector’s heat map showed that WhatsApp users in major cities, including Delhi, Mumbai, Bengaluru, Chennai and Kolkata, were impacted by the snag.
