Bangalore: AI company Gnani.ai has introduced a new speech-to-speech model that’s handling 10 million calls daily across India and the U.S., transforming how industries manage customer service. Built on NVIDIA’s AI platform, the model supports 14 languages, making it easier for businesses in finance, healthcare, and retail to offer real-time assistance in multiple languages.
Powered by NVIDIA Hopper GPUs and NVIDIA’s NeMo platform, the model processes calls in milliseconds, reducing wait times and improving customer interactions. By automating routine tasks, it allows service teams to focus on complex issues and cut down on operational costs.
Gnani.ai CEO Ganesh Gopalan highlighted the shift toward AI-driven support, emphasizing its value for high-volume industries. Already in use at over 150 companies, the model is helping businesses manage multilingual customer interactions more efficiently and accurately, with applications ranging from banking inquiries to healthcare support.
