New Delhi: Poonawalla Fincorp Limited (PFL) announced the rollout of five new artificial intelligence–driven enterprise solutions, marking a significant expansion of AI adoption across its core business operations.
The new initiatives are aimed at strengthening strategic decision-making, customer onboarding, data quality, customer experience analysis and application development.
The latest deployments include an AI-powered competition benchmarking engine that tracks market and competitor movements to support faster pricing and positioning decisions, and a Central KYC AI platform designed to improve onboarding accuracy while reducing manual intervention by around 15 per cent.
PFL has also introduced an agentic data quality intelligence system to monitor and maintain data consistency across platforms, along with an AI-led voice-of-customer tool that converts unstructured feedback into actionable insights.
In addition, the company has launched “Build Buddy”, an AI-based development assistant to accelerate application development and improve code quality.
Commenting on the rollout, Arvind Kapil, Managing Director and CEO, Poonawalla Fincorp, said the company is embedding AI responsibly across functions to sharpen decision-making and build long-term competitive advantage.
AI is increasingly being used at PFL across risk, fraud detection, compliance and governance. During the current quarter alone, the company has initiated 12 AI projects, taking the total to 57, with 30 already completed.
