Bangladesh’s BRAC Bank Selects Newgen to Deploy Document Management System for Better Customer Service

Dhaka: Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has successfully implemented Newgen’s DMS. DMS is a part of Newgen’s contextual content services (ECM) platform that will help the bank streamline end-to-end customers’ journeys and deliver transformed experiences.

With the deployment, the bank has a centralized repository for securely managing its end-to-end physical and electronic records while retaining integrity and authenticity. The system enables the bank to stay compliant, facilitates instant uploading of documents, triggers automatic e-mail alerts & notifications, and ensures seamless integration with the core banking applications & third-party systems.

“As a customer-centric bank, BRAC Bank always strives to provide a delightful customer experience. We think embracing new technology is the best way to provide faster and more seamless service. And, that’s why we have rolled out a Document Management System. Newgen’s team aligned with our master plan, maintained active engagement during the entire DMS implementation cycle, and ensured a glitch-free and timely deployment. We have significantly minimize turnaround time, digitized paper-based operations, and eliminated process bottlenecks. We will continue to adopt the best-in-class technology to serve our customers better,” said Selim R. F. Hussain, Managing Director & CEO, BRAC Bank.

“We value the adaptability and involvement of our customers at every stage. We are delighted with BRAC Bank’s successful implementation of its digital banking initiatives to transform customer-facing processes. Our solutions will help the bank establish a strong digital foundation while empowering them to stay current, competitive, and future-ready. We are keen to work closely with the bank to explore additional avenues for digitally transforming their organization,” said Tarun Nandwani, Chief Operating Officer, Newgen Software.