New Delhi: IndiGo has adopted Snowflake’s AI Data Cloud to create a unified, consistent, and secure enterprise data hub.
The collaboration is set to enhance customer experience by leveraging Snowflake’s data platform to deliver real-time insights and enable informed decision-making.
Snowflake’s AI Data Cloud is recognized for its on-demand scalability, robust security, and ease of use. With this platform, IndiGo now has a centralized and singular view of data, providing access to real-time insights that support analysis, optimization, and automation of processes.
The airline is utilizing the enterprise data hub to power its AI engine, anticipate trends, and enhance predictive analysis across various business functions. With a strong focus on operational efficiency, IndiGo is enabling employees to respond proactively to operational needs round the clock.
Neetan Chopra, Chief Digital and Information Officer at IndiGo, said, “Using data as a strategic asset helps us make business decisions across our operations with greater agility. Adoption of the Snowflake platform – a key step in our digitalisation journey, is helping us power our AI initiatives, drive innovation, collaborate efficiently with our partners, enhance employee and customer experience, and, as a result, further strengthened our competitive advantage in the market.”
Vijayant Rai, Managing Director – India, Snowflake, said, “The travel and hospitality industry is at a pivotal moment, with data and AI becoming critical for success. We are thrilled for our ongoing collaboration with IndiGo to mobilize their data to support their growth in India, and international expansion.”
Together, IndiGo and Snowflake aim to elevate customer experience, drive efficiency, and fuel the airline’s growth ambitions.
