Gurugram: Pristyn Care has announced its five guiding principles under ‘CARES’ program. This initiative reiterates its commitment to a patient-first approach with primary focus on patient safety. CARES, which stands for Comfort, Accessibility, Reliability, Excellence, and Safety will allow continuous improvement in patient care and overall healthcare delivery.
These principles will ensure complete transparency, provide access to advanced technology for surgeries, post surgery care, last-mile connectivity and create a complete patient centric ecosystem.
These principles include:
Comfort
- End-to-end comfort in treatment journey starting from doctor consultation, diagnostics, admission, operation, post-operative care, insurance claims, discharge, and subsequent follow-ups
- Dedicated highly-trained personal care coordinators
Accessibility
- Provide the highest standard of medical expertise – online and offline across 40+ cities and towns
- Access to the most advanced technologies for surgeries, best doctors, hospitals and clinics in the neighborhood
- Financing options including no-cost EMI payments and one-stop insurance claim
Reliability
- Maintains billing transparency, medical records through EMR, and hassle-free admission/ discharge at hospitals
- Rigorous training of the medical staff in areas of medication management, safety, and post-operative care
Excellence
- Stringent checks for qualifications, experience and registrations of doctors with medical councils
- On-boards only specialised surgeons with strong references
- Doctors undergo patient-care training and continuous upskilling
- Ensures that doctors are equipped in handling of advanced surgical equipments and devices
Safety
- Doctors follow Nine Principles of Structured Outpatient Practice
- Doctors advise treatment as per Standard Treatment Workflows (STWs)
- 20 pointer hospital checklist which includes licenses, safety measures, and staffing capabilities
- Periodic audits to ensure quality of the infrastructure of hospitals once onboarded
- Prescriptions/electronic health records written by the doctors are centrally uploaded and audited by the Clinical Affairs team
Commenting on the initiative, Dr. Vaibhav Kapoor, co-founder at Pristyn Care said, “We at Pristyn Care are committed to the highest standards of medical expertise and patient care. We are solely focused on their care and experience. With the vast healthcare accessibility gap and lack of end-to-end coordination, a majority of the population faces issues and confusion when going for elective surgeries. The post-COVID times are for collective healing and improving the healthcare system. Our five guiding principles will ensure even better transparency, care, and complete patient safety. We have already laid a solid foundation that has helped us build a strong relationship with our stakeholders. We will continue to build Pristyn care on these principles for years to come.”
