Bengaluru: Enterprise software major Salesforce has announced Slack GPT, a new conversational AI experience natively integrated into Slack that will transform how work gets done. Slack GPT will bring AI natively into the user experience to help customers work smarter, learn faster, and communicate better. For instance, AI-powered conversation summaries and writing assistance will be available directly in Slack, all with just a click.
“Generative AI has enormous potential to redefine how work is done and unlock significant business productivity,” said Lidiane Jones, CEO of Slack. “The real power of this technology is when AI can analyze and act on the most valuable data from a company’s most trusted resource — its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.”
Its features are –
New native AI built into Slack: Slack will bring AI natively into the user experience to help customers work smarter, learn faster, and communicate better. For example, AI-powered conversation summaries and writing assistance will be available directly in Slack, all with just a click.
Slack’s new AI-ready platform: With the newly released Slack platform, customers will be able to build no-code workflows that embed AI actions with simple prompts at each step, making it easy for anyone to deploy AI automation. They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic, or use the LLM of their choice. This includes those funded by Salesforce Ventures’ generative AI fund, and in the future, Salesforce’s proprietary LLMs.
New Einstein GPT app for Slack: Slack is the conversational interface to the Customer 360, soon bringing Einstein GPT-powered insights from real-time customer data to life in Slack and enriching every team’s understanding of their customers.
