Hyderabad: Western Union, a money transfer company, has expanded its presence in India with the launch of a new global capability centre (GCC) in Hyderabad.
The GCC has been developed in partnership with HCLTech. The facility was inaugurated by Western Union President and Chief Executive Officer Devin McGranahan and HCLTech Chief Executive Officer C. Vijayakumar, marking a new phase in the collaboration between the two companies.
The Hyderabad centre will work alongside Western Union’s existing Pune Tech Centre to support engineering, operations, and core technology functions for the company’s global payments business. It will play a key role in modernising digital systems and strengthening Western Union’s technology backbone as part of its broader transformation agenda.
The GCC will leverage HCLTech’s AI-led tools and platform-based operating models to build, manage, and enhance critical technology systems. The companies said the centre is designed to drive advanced innovation, engineering excellence, and scalable digital solutions to support Western Union’s global operations.
The expansion underscores Western Union’s growing focus on India as a strategic technology hub. Speaking on the occasion, Devin McGranahan, President and CEO of Western Union, said, “This center represents an important step in Western Union’s transformation journey and expansion in India. Through our strategic partnership with HCLTech, we are combining deep engineering expertise with advanced AI capabilities to go beyond payments, accelerate innovation, and deliver seamless, secure experiences for millions of customers worldwide.”
Vijayakumar, CEO & MD of HCLTech, added, “This milestone marks a significant step forward in our valued partnership with Western Union. It underscores HCLTech’s strong digital, cloud, and AI capabilities in accelerating business and technology transformation for financial services and GCCs. Together, we are focused on delivering measurable outcomes aligned with Western Union’s Beyond strategy, advancing a digital-first business model, expanding consumer services beyond remittances, and modernizing next-generation payments infrastructure.”
Western Union is the latest global firm to expand its GCC footprint in Hyderabad, joining companies such as McDonald’s, L’Oréal, and Vanguard, as the city continues to attract multinational corporations seeking access to a deep and rapidly growing tech talent base.
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