Bengaluru: Salesforce and Google Cloud have expanded their partnership to introduce Salesforce Agentforce, autonomous AI agents designed to streamline collaboration across Salesforce Customer 360 and Google Workspace apps. The new Agentforce agents aim to enhance productivity by enabling seamless integration between platforms like Gmail, Docs, and Slides, allowing businesses to automate tasks securely and efficiently.
Set to be available later this year, Agentforce will allow customers to deploy AI agents that handle tasks such as managing customer inquiries, scheduling meetings, and generating reports without needing to switch between apps. A key feature is the integration with Google BigQuery, enabling businesses to leverage real-time data without moving or copying it. This is expected to boost the accuracy of AI-generated responses and actions, especially in industries like e-commerce, where data-driven decisions are critical.
The collaboration aims to increase efficiency in business development and e-commerce by enabling AI agents to use Google Workspace tools for everyday tasks, such as creating presentations or updating customer records. These AI-driven agents will also support workflows like contract management, all while ensuring data security across platforms.
