Chennai: Freshworks has announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). With over 20 years of leadership experience in the enterprise Software as a Service (SaaS) industry, Raghavan will spearhead the company’s product innovation and drive growth across its customer experience (CX) and employee experience (EX) solutions powered by artificial intelligence. He will report directly to Chief Executive Officer (CEO) and President Dennis Woodside as part of Freshworks’ executive management team.
Raghavan has held pivotal roles in major technology firms. As Chief Product Officer at RingCentral, he expanded the company’s portfolio by introducing cloud-based contact center and sales intelligence solutions. At Five9, he led the development of AI-driven digital engagement and automation tools, including workflow automation and virtual agent platforms. Earlier in his career, he contributed to strategy and product leadership in Cisco’s Application Software and Collaboration Business units.
Dennis Woodside highlighted Raghavan’s exceptional track record, stating that his experience in managing multi-product scaling and driving enterprise growth aligns well with Freshworks’ priorities. Woodside emphasized Raghavan’s expertise in leveraging AI to deliver scalable and innovative solutions as key to shaping the company’s future.
Raghavan expressed his enthusiasm for joining Freshworks, citing AI’s potential to revolutionize business growth and operational efficiency. He aims to integrate advanced automation across Freshworks’ platform to enhance customer value.
Holding degrees in Computer Science and Engineering, along with an MBA from The University of Chicago Booth School of Business, Raghavan’s global experience is expected to bring strategic and diverse insights to Freshworks.
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