New Delhi: The government is building a ChatGPT-like chatbot helpline that can be used to manage grievances of disgruntled consumers. The aim is to construct the tool in such a manner that consumers could converse with it through audio messages in multiple Indian languages. This chatbot being built is separate from another one launched last month for consumer complaints which is not really conversational.
According to sources, while the language translation part of the new tool being built will be taken care of by the government’s Bhashini platform, the challenge is however to find a large language model (LLM) that can efficiently understand issues related to consumer grievances.
While interacting with a conversational AI chatbot, LLMs help process prompts. They help the AI understand the text, break down the meanings of the words, and establish context to generate a response.
It is understood that a language model trained on medical data would be better at understanding medical jargon and terminology and would be more accurate in answering medical-related questions compared to a language model trained on general language data. Similarly, a language model trained on legal data would be better at understanding legal terms and concepts and would be more accurate in answering legal-related questions compared to a language model trained on general language data.
