Gurugram: Manipal Business Solutions (MBS) has launched AI-powered solutions designed to enhance Contact Point Verification (CPV) and Field Investigation (FI) services for financial institutions. By integrating advanced AI algorithms and data modeling techniques, these solutions aim to increase efficiency and accuracy.
MBS’s CPV solution employs geo-location tools for precise verifications, significantly reducing the risk of fraud. The solution also features AI-powered smart agent allocation, utilizing behavior analysis and performance metrics to assign agents effectively, ensuring quicker and more accurate task completion. Additionally, the system includes data-driven behavioral analysis to forecast agent performance and dynamically adjust workflows, optimizing task allocation and boosting service delivery efficiency.
These AI-driven solutions are part of MBS’s strategy to address the growing demand for efficient verification and investigation processes within the financial sector. The company will present these innovations at the Global Fintech Festival 2024 in Mumbai, highlighting their potential to streamline operations and mitigate risks in the BFSI industry.
