New Delhi: Fundamento, an AI-powered voice agent company specializing in enterprise contact centres, has welcomed Vickram Saigal as its new Co-Founder. The announcement comes as the company celebrates its fourth anniversary, reaffirming its commitment to reshaping customer experiences through advanced AI solutions.
Vickram Saigal, a seasoned leader with over a decade of experience in product strategy and innovation, brings a wealth of expertise to his new role. A University of Chicago Booth School of Business alumnus, Saigal’s career spans leadership roles at Adobe in San Francisco and SaaS Labs in New Delhi. His professional journey also includes impactful tenures with Bain & Company, the Gates Foundation, IDEO.org, and Upaya Social Ventures, reflecting his proficiency in aligning technology with meaningful outcomes.
At Fundamento, Saigal will spearhead product and technology initiatives, driving the company’s innovation roadmap as it scales operations. His role will involve enhancing the capabilities of Fundamento’s AI-driven solutions to help enterprise clients optimize their customer service operations.
“Vickram’s extensive experience and innovative mindset are a perfect match for Fundamento’s vision. His leadership will be instrumental as we scale our operations and continue to deliver transformative solutions for enterprises worldwide,” said Ankit Durga, CEO and Co-Founder of Fundamento.
Founded in 2020 by Durga and Megha Aggarwal, Fundamento has rapidly emerged as a leader in AI-powered contact centre solutions. Backed by Google, the company’s technology empowers enterprises, particularly in the financial services sector, to handle complex customer interactions efficiently, driving cost reductions and improving operational performance.
“I’m thrilled to join Fundamento at such a pivotal moment in its journey. The team has built an incredible foundation, and I’m excited to help shape the future of our product and technology to deliver even greater value to our clients,” Saigal said.
With this strategic addition to its leadership team, Fundamento aims to further its mission of revolutionizing enterprise contact centres and strengthening its position as a pioneer in AI-driven automation.
Fundamento is an AI voice agent company designed for enterprise contact centres. Its advanced entity extraction models facilitate seamless customer interactions, delivering measurable improvements in efficiency and cost savings for clients such as Hero FinCorp, IIFL, and Paisabazaar.
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