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Transport services to go online in Delhi

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Delhi: With an aim to decongest the 13 regional transport services in Delhi, the government is planning to go digital. Transport minister Kailash Gahlot on Friday said the Delhi government is working on an “ambitious project” of shifting all its transport services in the Capital online from April this year.

Presently, the Delhi government offers a total of 70 transport services and only online booking facility is available. In future, an applicant need not make multiple trips to the RTO as the government is keen on making the services ‘faceless’. Kailash Gehlot said, “The transport department is starting with 12 of its most sought-after services and will gradually add most of its 70 services.”

Another change that would delight Delhites is the handing over RC of new vehicles at the dealer itself.

Gahlot further said: “For services like RC transfer, why should the applicant need to come to the RTO? I have told the department that they can first get confirmation from the seller or first from the buyer and then from the seller and do it themselves. This is the whole reform we are planning, which would also include options of uploading videos if needed.”

The department has also directed officials to carry out intensive trials before the reforms are implemented to avoid teething troubles. Ashish Kundra, principal secretary-cum-commissioner (transport) said that issuance of driving licence, registration, permits, etc. are the cutting edge services of the department with a direct public interface.” He added that once manpower and systems are ready, pilot testing would start before the actual roll-out. Technology is one part of the matrix and the other part is people.”

 

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