Is it good or is it bad? Will it lead to increase in productivity or will it lead to loss of jobs. Even as the debate rages on about ChatGPT, we at APAC News Network take a look at some commercial applications around ChatGPT that are taking baby steps in India.
Velocity Launches Lexi
Lexi, a ChatGPT-powered AI chatbot, has been launched in India. The fintech Velocity launched the chatbot to assist e-commerce owners by presenting them with business information in a simplified manner. Velocity insights, Velocity’s proprietary analytics platform, has been linked with the chatbot.
Since Velocity customers already use Insights on a daily basis, they integrated ChatGPT with the same interface that they leverage for driving business spending, revenues, and so on. It provides founders with necessary business insights, which can be accessed via WhatsApp in the form of a daily business report. Now that ChatGPT has been integrated in the same WhatsApp interface, customers will be able to use the AI, Lexi, for answering their queries.
“We are thrilled to launch India’s first chatbot tool that is integrated with ChatGPT. We have integrated this latest advancement in artificial intelligence with our existing analytics tool – Velocity Insights,” said Abhiroop Medhekar, CEO and co-founder of Velocity.
MeitY Creates Bhashini
Bhashini, a team at the Ministry of Electronics and IT (MeitY), is building a WhatsApp-based chatbot that relies on information generated by ChatGPT to return appropriate responses to queries. Since many users, especially farmers in rural areas, may not be always able to type out their queries, questions can be put to the chatbot using voice notes.
In essence, a user could simply ask a question using voice notes, and receive a voice-based response generated by ChatGPT. According to a senior government official, a model of this bot was shown to Microsoft CEO Satya Nadella, who mentioned it at the World Economic Forum (WEF) in Davos last month.
The chatbot has been developed keeping in mind sections of India’s rural and agrarian population that most depend on government schemes and subsidies. These potential users speak a wide range of languages, which makes it important to build a language model that can successfully identify and understand them.
Giving Bhasha Daan
To build such a language model, it is essential to have large datasets of the various local languages spoken in India, on which the model can be trained. Bhasha Daan is such a project that aims to crowdsource voice datasets in multiple Indian languages. People can contribute on the project’s website by recording themselves reading out a portion of text, by typing out a sentence that they hear, or by translating text in one language into another.
“The majority of those who will use this chatbot would not know English. So for their voice inputs to work on the chatbot, it is important that we train our language processing models on as many Indian languages as possible. We have a decent-sized repository of voices in many Indian languages that people of the country have contributed to through the Bhasha Daan portal. We also have a vast database of all the languages that Doordarshan broadcasts in,” says a MeITY official.
In the test phase, the model currently supports 12 languages including English, Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Odia, and Assamese. If a user were to send a voice note in any of these languages, the chatbot will successfully return a response.
Differentiators for IT Majors
TCS and Infosys, along with global tech consultants such as Accenture, are already offering training and skilling modules for beginners on ChatGPT and other similar AI technologies. Indian IT services players could use the technology to develop virtual training programs that simulate real-life scenarios and provide employees with personalized feedback and guidance.
India is a big market for BPO and Customer Contact Centers. So leveraging ChatGPT could be a game changer for many IT services and BPO players that are into such businesses. While automation has been steadily increasing across Indian IT enterprises, the integration of ChatGPT’s API will only accelerate it. is currently using ChatGPT with client situations and that is starting to further increase productivity in automation.
Globally in many places a person who causes literary, musical, artistic, or dramatic works, to be created using computer-generated programs, is designated as an ‘author’. However, in India, AI has not been granted the status of an artificial person much in contrast to other countries.
In India, when a copyright registration request was made for an artwork created using the ‘Raghav Artificial Intelligence Painting App’, India granted co-authorship to the applicant, Ankit Sahni and the AI app. However, the copyright office later withdrew the co-author status, reasoning that AI does not constitute a legal person.
Jasper as Journo
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