Kolkata: Mihup.ai has introduced its new large language model (LLM) designed to enhance the efficiency and performance of contact centers. The model, with 8 billion parameters, is tailored specifically for contact center operations, improving key performance indicators such as process efficiency, agent performance, and customer satisfaction.
The LLM automates after-call tasks by summarizing conversations and generating actionable insights, reducing agent workload. It also delivers real-time assistance and personalized coaching to improve call quality and lower costs. Notably, Mihup.ai’s LLM supports mixed-language speech-to-text output and offers deployment flexibility across private and Mihup.ai’s cloud.
In tests against leading models like GPT-4 and LLama2, Mihup.ai’s LLM demonstrated comparable performance with GPT-4 and surpassed LLama2 in key areas like call quality and sentiment analysis. The model’s regional adaptability ensures secure and accurate performance for contact centers.
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