Chennai: Freshworks, an AI service software provider, unveiled ‘Freddy AI Agent’, an Artificial Intelligence-based, easy-to-use customer service agent to enhance employee as well as customer experience. Freddy AI Agent can be deployed in minutes and help users in customer support and IT.
The company claims that by using Freddy AI Agent, customer support teams can deliver exceptional experiences by responding to customer queries such as order updates, return policies, and basic troubleshooting. The AI agent resolves issues through a 24/7 conversational process. Companies like Bchex, Porsche eBike, Hobbycraft, etc have already adopted the Freddy AI Agent.
Further, to enhance employee experience, Freddy AI Agent can support IT teams to provide personalized, near-real-time aid, thereby freeing up individuals in the IT, HR, and other internal service teams to do other crucial work. The software operates across platforms like Microsoft Teams, Slack, etc to assist employees when they need it. According to Freshworks, employees can now resolve issues regarding application access, hardware replacements, medical benefits, and leave policies accurately without raising tickets, with the help of Freddy AI Agent.
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