Celonis, Genpact Launch New App to Optimize Transportation Costs and Carrier Performance

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Bengaluru: Celonis, a leading process mining company, has teamed up with Genpact to launch the Genpact Transportation Costs and Performance app, a tool built on the Celonis Process Intelligence platform.

The app is designed to help supply chain leaders transform their transportation networks by improving efficiency, reducing costs, and boosting carrier performance, all while managing growing complexity and disruption in the logistics landscape.

Solving Transportation Challenges of the Present

Modern supply chains are under constant pressure due to geopolitical tensions, volatile trade policies, labor shortages, and rising capital costs. Fragmented technology landscapes and siloed systems make real-time decision-making difficult, leaving companies with partial data, inefficient processes, and limited visibility into carrier performance. This, in turn, leads to higher transportation costs, delivery delays, and poor customer experience.

According to Neel Patel, Lead Solution Manager for Supply Chain at Celonis, “The Genpact Transportation Costs and Performance app empowers supply chain leaders with end-to-end visibility and understanding of transportation processes. Reimagining how transportation is managed, it delivers tangible value using Process Intelligence to uncover and eliminate inefficiencies while optimizing carrier performance and laying the foundation for AI success.”

Integration of Data from Various Sources

Powered by Celonis’ Process Intelligence capabilities, the app integrates data from transportation management systems (TMS), including Oracle TMS, with the flexibility to incorporate data from warehouse management systems (WMS), enterprise resource planning (ERP) platforms, and other logistics systems.

Delivering Tangible Business Outcomes

The Genpact Transportation Costs and Performance app aims to drive measurable outcomes across several key areas:

Enhanced On-Time Delivery: By identifying the root causes of delays in specific routes, sites, or suppliers, logistics leaders can act fast to correct the course.
Reduced Transportation Costs: The app enables smarter planning and resource management while leveraging real-time alerts for spot freight and policy adherence.
Improved Carrier Performance: By analyzing SLA violations and costs related to delays, users can evaluate carriers effectively and make data-driven decisions.
Optimized Load and Route Management: Organizations can reduce empty miles, improve truck utilization, and redesign inefficient distribution routes in real time.

Features of the App

The app includes several features to help supply chain professionals visualize, analyze, and act:

Process Explorer: Visualizes end-to-end logistics processes and uncovers exceptions with financial impact.
Transportation Cockpit: Offers real-time performance metrics and KPI tracking in a centralized dashboard.
On-Time Delivery/Collection Analytics: Enables detailed filtering by lanes, carriers, and destinations.
Order Cycle Time and Lane Analysis: Helps pinpoint bottlenecks and underperforming routes.
Carrier Performance Metrics: Evaluates carriers on response times, on-time pickups, dwell times, and more.
Automation Insights: Identifies manual processes that can be automated using Celonis’ low-code Action Flows.