New Delhi, June 1 (APAC Media): The Government of India has launched “Samadhan Didi”, an AI-powered, voice chatbot integrated with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), enabling citizens to register complaints in their preferred language.
Launched on Saturday by Union Minister of State (Independent Charge) for Science and Technology and Personnel, Public Grievances and Pensions, Jitendra Singh, the initiative is aimed at making grievance redressal more accessible, inclusive, and citizen-friendly.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in partnership with Bhashini, the platform is designed to assist citizens who may be uncertain about where to file a complaint or who face difficulties drafting grievances in Hindi or English.
India’s Grievance Redressal mechanism #CPGRAMS, which is hailed as a global model, enters a new phase today with the launch of AI driven CHATBOT “Samadhan Didi”, wherein any citizen sitting in any part of the country can lodge his complaint/ grievance orally, simply by speaking… pic.twitter.com/odkJyy26r4
— Dr Jitendra Singh (@DrJitendraSingh) May 30, 2026
AI-Powered Grievance Filing
Samadhan Didi allows users to describe their concerns in everyday language without needing to identify the relevant ministry, department, or complaint category.
The chatbot uses artificial intelligence to understand the issue, seek additional information when required, identify the appropriate authority, and automatically submit the grievance to the concerned department.
Government Aims to Democratise Grievance Redressal
Speaking at the launch event, Jitendra Singh described the initiative as a step towards the “democratisation of the public grievance mechanism”.
He said artificial intelligence is helping transform grievance redressal by making it faster, more responsive and citizen-centric, while also improving the quality and efficiency of service delivery.
Singh also noted that annual grievance registrations have risen significantly from around two lakh in 2014 to more than 25 lakh complaints every year following reforms in the CPGRAMS platform.
Expanding Language Access
The chatbot currently supports multiple Indian languages and will gradually expand beyond the 22 languages listed in the Eighth Schedule of the Constitution.
Additional regional and indigenous languages, including Bhojpuri, Garo, Khasi, Mizo and Bodhi, are expected to be incorporated in phases to improve outreach and inclusivity.
Officials also emphasised that the platform has been built within secure government infrastructure, ensuring strong data protection and safeguarding citizens’ privacy.
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