Bengaluru: Wolken Software has partnered with ACSIS technology, a system integrator company based in Sydney, Australia to expand its operations and deepen its penetration in Australia and New Zealand by making its Enterprise ServiceDesk for customer service, ITSM and HR case management along with its recently launched self-service Customer ServiceDesk ‘Wolken Care’ available in the region.
Under the terms of partnership Wolken & Acsis have agreed that Acsis will represent Wolken in Australia. The management team of Wolken & Acsis go back a long way. Acsis helped Wolken in a different geography & were instrumental in defining the contours of version1.0 of our product. ACSIS technologies will be the distribution channel for Wolken’s suite of software products. They will be reaching out to larger companies for selling Wolken’s enterprise product and Wolken Care to the SMB and Enterprise markets.
The use cases for the Enterprise product of Wolken Software’s ServiceDesk include Customer ServiceDesk, ITSM and HR Case Management. Whereas Wolken Care is a self-service product curated for customer service excellence. The product comes loaded with features like omnichannel support, knowledge base, reports and analytics, surveys, and a lot more to help businesses with their customer service strategies.
Wolken Software have lately been focusing on expanding their product portfolio and its geographical expansion and with this association Wolken software aims to achieve tenfold regional growth.
Commenting on the partnership, Rohan Joshi Co-founder & CEO and Sudhir Prabhu Co-founder & CTO, said, “Wonderful to enter a new geography through Acsis. They helped define version 1.0 of Wolken ITSM. It’s now a privilege to be commercially associated with Acsis to partner our latest Enterprise solutions as well as Self Service solutions in Customer Service & ITSM. We look forward to a long & successful partnership.”
Expressing his views on the newly developed association, Rao Peddada, Director – New Business from ACSIS said, “The market is booming and there is a huge opportunity for growth. However, it’s also difficult to find the right solution for the business drivers. NOW we have the answer! We are here to provide our potential customers with a total service solution.”
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