In an exclusive conversation with CXO News and APAC News Network, Sumit Kumar, Executive Vice President and Chief Delivery Officer, Thryve Digital LLP, highlights the use of Internet of Healthcare Things (IoHT) and AI technologies in transforming global healthcare. Know more about how the “Payvider” model focusing on ‘HealthTechOps’ foster a patient-centric approach, enhance operations, and reduce costs.
How is Thryve leveraging IoHT and AI to address the evolving needs of both payers and providers in the healthcare industry?
At Thryve Digital, we are leveraging IoHT and AI technologies to meet the evolving needs of payers and providers. Solutions like predictive analytics for risk assessment, AI-driven fraud detection, and IoHT-enabled remote patient monitoring are enhancing both care delivery and operational efficiency. These technologies are driving personalized care pathways, ensuring better patient outcomes, and setting a global standard for the future of healthcare.
As India’s first Global Capability Centre (GCC) for healthcare, what unique challenges and opportunities have you encountered while serving integrated healthcare networks?
On the opportunity side, being a pioneer has allowed us to attract top talent, as we provide a comprehensive learning environment where individuals can understand the healthcare ecosystem from end-to-end. This has enabled our teams to bridge critical gaps in the healthcare value chain—whether it is improving outcomes for members, patients, or clinicians. The challenge, however, lies in navigating the complexities of an integrated network, where coordination across different stakeholders is key to delivering seamless healthcare solutions.
How does the ‘Payvider’ model of Thryve enhance collaboration between payer and provider and impact patient care?
The ‘Payvider’ model at Thryve merges the strengths of both payer and provider, creating a more patient-centric approach to healthcare. By integrating Cover (payer) and Care (provider), the focus shifts to faster recovery and better health outcomes, which in turn helps reduce the overall cost of care. This collaboration enables us to align incentives for both parties, ensuring a seamless experience for patients. The technology and innovation driving this transformation—such as predictive analytics and personalized care solutions—further enhance patient care, making it more efficient, accessible, and outcome-driven.
Given the projected growth of the GCC market to $110 billion by 2030, what is Thryve Digital’s strategy to remain at the forefront of this booming sector?
Thryve Digital’s strategy is built around key pillars that keep us ahead of the curve. Our focus on innovation and investment in next-gen technologies ensures we stay agile and responsive to market needs. Additionally, our unique ‘Integrated Tech-Ops delivery’ model and the ‘Payvider’ approach enable us to deliver both operational efficiency and superior healthcare outcomes. Coupled with a strong commitment to learning and development, we are confident that these factors will position us to lead the way in this rapidly growing sector.
How does Thryve Digital remain innovative and adaptive to the fast-paced changes in HealthTech?
At Thryve Digital, we stay innovative and adaptive to the fast-paced changes in HealthTech through continuous investment in learning and development across domain expertise, technology, and leadership skills. Being a GCC gives us the unique advantage of offering a platform where our teams can immediately apply their learnings in real-world healthcare scenarios. Our trademarked Innovation Framework fosters an open culture of innovation, encouraging the piloting of new ideas. This approach not only drives internal growth but also allows us to remain agile and responsive to the evolving demands of the healthcare industry.
How does Thryve Digital’s adoption of AI and IoT contribute to improved patient experiences and outcomes?
Our adoption of AI and IoT is centred around enhancing patient experiences and outcomes. With healthcare IoT becoming mainstream, we are leveraging our robust Data and Analytics capabilities to build a patient-centric AI infrastructure. This enables us to implement use cases across the spectrum of care, from remote monitoring and care to predictive and preventive health strategies. Our evolving work in robotic care systems further ensures that we can provide personalized, real-time interventions, improving patient recovery and overall health outcomes, while making care more accessible and efficient.
What role does Thryve Digital play in providing AI-powered solutions to hospitals and other healthcare organizations for effective patient care?
At Thryve Digital, we play a major role in providing AI-powered solutions that enhance the entire patient journey for hospitals and healthcare organizations. With a provider network integrated within our ecosystem, we have been able to support the development and implementation of AI-driven tools that streamline processes from diagnostics to appointment scheduling, care delivery, and ongoing management. These solutions not only improve operational efficiency but also elevate the quality of patient care by making it more personalized, timely, and accessible, ultimately leading to better patient outcomes and experiences.
Can you elaborate on Thryve’s role in shaping the future of healthcare delivery through HealthTechOps innovations?
HealthTechOps is at the core of our unique value proposition. We believe that by tightly integrating operations and technology teams, we can significantly amplify business outcomes. This synergy not only enhances customer satisfaction but also opens doors for our technology teams to develop innovative solutions. These innovations improve efficiency, reduce manual processes, and streamline healthcare delivery. By enabling this collaboration between IT and operations, we are shaping the future of healthcare, delivering better experiences for members and patients, and driving transformative improvements across the healthcare ecosystem.
Anannya Saraswat, APAC News Network
