Mumbai: The Bank of Bhutan has partnered with Tata Consultancy Services (TCS) to upgrade its core banking system using the TCS BaNCS Global Banking Platform. This modernization aims to enhance operational efficiency, improve customer service, and support Bhutan’s broader digital ecosystem.
The Bank of Bhutan, which serves over 400,000 customers through 45 branches, is the country’s largest commercial bank. The new platform will allow the bank to integrate seamlessly with Bhutan’s public digital services while introducing advanced features like automated processes for customer deposits, loan management, trade finance, and retail banking.
According to Dorji Kadin, CEO of the Bank of Bhutan, this collaboration aligns with the bank’s commitment to innovation and digital transformation. The upgraded platform will also provide the technological infrastructure needed to support Bhutan’s national digital currency initiatives. “The TCS BaNCS Global Banking Platform, with its modern technology stack, will enable the bank to create a scalable and future-ready banking environment,” Kadin stated.
This development extends the bank’s partnership with TCS, which began in 2016. TCS BaNCS, a widely adopted banking solution globally, processes banking transactions for over 30% of the global population. Its API capabilities will help the Bank of Bhutan integrate third-party applications, ensuring compliance with local regulations and enabling the rollout of AI-driven processes for greater efficiency.
The partnership highlights the growing emphasis on digital transformation within Bhutan’s banking sector as financial institutions strive to meet evolving customer expectations and support national digitization goals. The transition is expected to position the Bank of Bhutan for future growth by enabling faster delivery of financial products and services.
TCS representatives emphasized that the platform’s scalability and compliance features will support the bank’s operational and regulatory needs, ensuring sustainable growth in the long term.
