Haryana: The Haryana government has introduced an AI-powered chatbot, ‘Sarathi,’ to provide citizens with direct access to government documents and policies.
The chatbot aims to streamline public access to official directives, notifications, and circulars.
AI in Governance
Chief Minister Nayab Singh Saini launched the chatbot as part of Haryana’s push toward digital governance. ‘Sarathi’ is designed to process and retrieve information from a database of over 17,820 official documents spanning 73,622 scanned PDF pages. The repository includes government orders, acts, policies, and circulars.
Unlike traditional bureaucratic processes that require manual searches through official websites, the chatbot provides instant access to relevant documents. The initiative aligns with the state’s broader strategy to integrate artificial intelligence into governance.
Key Features and Functionality
The chatbot offers:
Instant document retrieval: Citizens can access government policies and notifications without navigating complex portals.
AI-powered search: The system scans large datasets to provide specific responses.
24/7 availability: Users can access information anytime.
User-friendly interface: The chatbot is designed for easy navigation.
Impact on Public Services
The Haryana government is positioning ‘Sarathi’ as a tool to improve administrative efficiency and public engagement. The AI system is expected to reduce delays in accessing official information, making governance more transparent.
While AI chatbots are increasingly being used in governance, their effectiveness depends on accuracy, regular updates, and user accessibility. Haryana’s move follows a growing trend among Indian states leveraging technology to simplify citizen interactions with government systems.
As Haryana rolls out ‘Sarathi,’ its success will depend on public adoption and the chatbot’s ability to provide reliable and updated information.
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