New Delhi: The Delhi government is set to introduce a WhatsApp-based bus ticketing system in the national capital, mirroring the successful model implemented by the Delhi Metro. Officials from the Transport Department revealed that efforts are underway to implement this digital ticketing system for both Delhi Transport Corporation (DTC) and cluster buses.
Taking inspiration from the Delhi Metro Rail Corporation’s (DMRC) existing WhatsApp-based ticketing system, which was launched in May of this year and expanded to cover all corridors, including the Gurugram Rapid Metro, the government aims to enhance the convenience of public transportation.
To purchase Delhi Metro tickets via WhatsApp, passengers can simply send a message with the text ‘Hi’ to +91 9650855800 or scan the provided QR code. This user-friendly approach allows commuters to seamlessly acquire metro tickets using their smartphones throughout the entire network. However, it’s important to note that ticket cancellations are not permitted in the WhatsApp ticketing system.
The new initiative will impose a cap on the number of tickets a user can generate. Additionally, a marginal convenience fee will be applied to transactions made through credit or debit cards, while transactions using UPI will be exempt from any convenience fees.
