Bengaluru: L&T Technology Services, a digital engineering and R&D company, and SymphonyAI, a predictive and generative AI SaaS product provider, have announced a partnership to provide transformative AI operations to enterprises worldwide.
SymphonyAI Apex Service Management is a predictive and generative AI-based IT service management/enterprise service management (ITSM/ESM) platform. The tool along with the Apex Enterprise Copilot is utilized to enhance productivity, simplify tasks, and generate delightful experiences for executives, analysts, and end users. Apex Information Technology Service Management, which is powered by Eureka predictive and generative AI platform, provides enterprise systems management capabilities that are responsive, effective, and efficient. Its lightweight architecture enables the deployment of new services and the resolution of service requests up to 50% faster through generative AI.
Customers can achieve rapid ROI by reducing operating costs, increasing analyst productivity across hundreds of analysts, and rapidly configuring and ingesting existing customer operations, records, and SLAs by replacing its legacy ITSM system.
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