Shillong: The Meghalaya Chief Minister Conrad Sangma on 31 August inaugurated the CM Connect Centre at P A Sangma Stadium in Tura, West Garo Hills.
This marks a major step towards strengthening direct communication between citizens and the state government.
The Centre will serve as a dedicated platform for grievance redressal and public engagement.
This will allow citizens to contact the government through the toll-free number 1971 – CM Connect, WhatsApp, chatbots and an official website.
The system integrates multiple access points: toll-free numbers 1971 and 1800-345-651, a dedicated WhatsApp helpline (94363-94363) and support in five languages – English, Khasi, Garo, Pnar and Hindi.
A call centre with 25 trained agents operates from 8 AM to 8 PM. It will be supported by 470 village volunteers to ensure last-mile connectivity.
Citizens can share concerns, suggestions and queries for timely resolution through this multi-channel system.
The Centre will function through three approaches. These include technology-driven outreach, direct engagement with citizens during public programs and physical centres in all 56 blocks of Meghalaya.
Over time, these centres will evolve into one-stop service hubs offering certificates, applications, and access to government schemes.
