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AI for Grievance Redressal, New Initiative by Defence Ministry

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New Delhi: Defence Ministry’s vision of leveraging new age technologies continues. This time with AI. The ministry has launched an AI powered grievance redressal system. Union Defence Minister Rajnath Singh has launched it recently. The system has been developed by Defence Ministry and IIT Kanpur jointly.

Speaking on this, Defence Secretary Dr Ajay Kumar said, ‘ This is the next generation first of its type system developed by a govt organisation.’

The easy user-friendly search enables user to formulate his own queries/categories depending on management requirements and seek performance results based on the query. Given that lakhs of complaints are received on CPGRAMS portal of DARPG, this application will have great use in understanding the nature of complaints, geographies from where they emanate and policy changes which can be introduced to create systemic improvements to address these grievances.

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