Bhopal: In a move to streamline urban governance, the Madhya Pradesh Urban Development and Housing Department has rolled out E-Nagarpalika 2.0, making it the first state to integrate all urban local bodies (ULBs) under a single digital platform.
A Step Beyond Previous Integration
While the earlier version, E-Nagarpalika 1.0, had already digitized several municipal functions including citizen services, grievance redressal, payment systems, and internal workflows, the upgraded platform expands this framework with deeper inter-departmental integration.
Version 2.0 now connects municipal operations with other state-level digital infrastructure and platforms like the UMANG mobile app. This shift aims to simplify access to civic services and improve data-sharing between departments, a move aligned with broader e-governance goals.
Key Features and Technologies
The revamped platform incorporates:
- 16 functional modules
- 24 citizen services
- GIS integration
- Artificial intelligence features
- Cloud-based data management
According to officials, the system is developed on open-source technology, potentially reducing licensing costs and vendor lock-in. The contract includes five years of vendor-led system maintenance.
Focus on Transparency, Not Just Technology
While digital tools are central to the new platform, state officials emphasize the governance impact, particularly improved transparency, better service delivery, and easier access to municipal records. By consolidating data and services in one place, the state expects to minimize administrative delays and duplication across its 413 ULBs.
Public Access and Information
A dedicated portal has been launched alongside the new system, offering both static data (such as department contacts and schemes) and dynamic information (such as ongoing tenders or budget allocations). This development comes amid growing national focus on strengthening digital public infrastructure. For other states observing Madhya Pradesh’s rollout, E-Nagarpalika 2.0 may serve as a live case study on whether centralized municipal platforms can translate into measurable governance improvements at the city level.
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