The Indian enterprise spend ecosystem was heavily manual, fragmented and lacked real-time visibility when Zaggle was launched. In an exclusive interaction, Dr. Raj P Narayanam, Founder & Executive Chairman, Zaggle and Avinash Godkhindi, MD & CEO, Zaggle, explain to Bhavya Bagga, Business Reporter (Corporate & Leadership), CXO Media & APAC Media, how they bridged these gaps with a unified, tech-driven platform that automates spend management, integrates seamlessly with accounting systems and delivers actionable insights.
What role did technology play in your initial vision for Zaggle, and how central is it to your strategy today?
Technology has been at the heart of Zaggle’s vision since day one. We set out to revolutionise spend management by leveraging digital innovation to make financial processes smarter and more efficient.
Today, technology continues to be the driving force behind our strategy, powering automation, data-driven insights and seamless user experiences. It is not just an enabler; it is our core differentiator.
How do you evaluate emerging technologies like AI, blockchain, or embedded finance when deciding on product innovation?
When evaluating emerging technologies like AI, blockchain, or embedded finance, our approach is rooted in strategic relevance and customer value. We do not adopt tech for its novelty, we assess how it can solve real business problems, enhance user experience, or drive operational efficiency.
AI, for instance, plays a crucial role in spend analytics and automation, while embedded finance opens new frontiers for seamless financial services. We stay agile, experiment fast and scale what works, always aligning innovation with our core mission.
What technological gaps or inefficiencies in the Indian enterprise spend ecosystem did you aim to solve with Zaggle?
When we launched Zaggle, the Indian enterprise spend ecosystem was heavily manual, fragmented and lacked real-time visibility. Companies struggled with opaque expense tracking, delayed reimbursements and limited control over discretionary spends.
Our goal was to bridge these gaps with a unified, tech-driven platform that automates spend management, integrates seamlessly with accounting systems and delivers actionable insights. We wanted to eliminate inefficiencies and empower businesses to make smarter, faster financial decisions.
How do you balance rapid tech innovation with the need for robust security and regulatory compliance?
At Zaggle, innovation and compliance go hand in hand. While we move fast to stay ahead with cutting-edge solutions, we never compromise on security or regulatory alignment. Our platforms are built with a security-by-design approach, incorporating strong encryption, access controls and continuous monitoring. We also work closely with regulators and compliance experts to ensure our products meet evolving standards.
Striking this balance is what enables us to innovate with confidence and scale with trust.
From a founder’s perspective, how involved are you in guiding the company’s tech roadmap and architecture decisions?
As a founder, I remain deeply involved in shaping Zaggle’s tech roadmap. While we have a strong leadership team driving execution, I actively engage in strategic decisions around technology adoption, product direction and platform architecture. It is critical to ensure that our innovation aligns with long-term business goals and market needs.
My role is to constantly challenge the status quo, push for scalable solutions and ensure we’re building not just for today, but for the future.
How is Zaggle leveraging technology to optimize enterprise spend management and drive customer value?
At Zaggle, we harness advanced technology to transform enterprise spend management into a strategic advantage. Our cloud-based platform unifies expense management, procurement and payments, powered by AI and automation to deliver real-time visibility, enhanced control and operational efficiency.
By automating workflows and integrating seamlessly with existing enterprise systems, we reduce manual effort, improve compliance and provide CFOs with actionable insights. Our customizable, scalable solutions cater to diverse industries and business sizes, ensuring agility as organizations grow.
We also prioritize user experience through mobile-first design and smart tools, simplifying expense processes for employees. Leveraging data-driven insights, Zaggle enables businesses to optimize costs, forecast spend and make smarter financial decisions.
What role do data analytics and AI play in your current product offerings and future roadmap?
Data analytics and AI are at the heart of Zaggle’s innovation strategy. Currently, our platform leverages AI-driven analytics to provide real-time insights into enterprise spend, enabling businesses to detect anomalies, enforce policies and optimize costs proactively.
Machine learning models help us enhance fraud detection, automate expense categorization and personalize spend controls tailored to each organization’s needs. Looking ahead, we are committed to deepening AI integration to build predictive and prescriptive capabilities. Our future roadmap focuses on enabling smarter forecasting, dynamic budgeting and autonomous decision-making, empowering finance teams to move from reactive expense management to proactive financial planning.
By harnessing the power of data and AI, Zaggle aims to deliver greater accuracy, efficiency and strategic value, helping our clients unlock hidden savings and drive sustainable growth.
Can you share how you are integrating APIs, automation, or cloud infrastructure into Zaggle’s platform to scale operations?
At Zaggle, our platform’s scalability and flexibility are powered by a robust foundation of APIs, automation and cloud infrastructure. We employ extensive API integrations to seamlessly connect with enterprise systems like ERP, HRMS and accounting software, enabling smooth data exchange and reducing operational silos. Automation drives efficiency across our workflows, from expense approvals to vendor payments, minimising manual intervention and accelerating processing times. This not only improves accuracy but also enhances compliance and user experience.
Leveraging cloud infrastructure ensures that our platform is highly scalable, secure and accessible anytime, anywhere. It allows us to rapidly deploy updates, onboard new customers seamlessly and support growing transaction volumes without compromising performance.
With cybersecurity becoming more critical, how do you ensure tech resilience across Zaggle’s ecosystem?
In today’s digital-first world, cybersecurity is foundational to building trust and resilience. At Zaggle, we prioritise security at every layer of our technology stack. We employ advanced encryption protocols, multi-factor authentication and continuous monitoring to safeguard sensitive financial data and user information. Our platform undergoes rigorous security audits and compliance checks aligned with global standards such as ISO 27001, PCI DSS, GDPR, etc.
Additionally, we invest in proactive threat detection powered by AI to identify and neutralise potential vulnerabilities before they impact our clients. Beyond technology, we foster a culture of security awareness within our teams and work closely with partners to ensure end-to-end protection across the entire ecosystem. By embedding cybersecurity into the core of our operations, Zaggle ensures that our clients can confidently leverage our solutions to optimise spend while maintaining robust protection against evolving cyber threats.
How do you work with your CTO or tech teams to align product development with business outcomes and client needs?
At Zaggle, collaboration between leadership and technology teams is key to driving meaningful innovation. I work closely with our CTO and tech teams through regular strategic alignment sessions, where we ensure that product development is deeply informed by business goals and client feedback. We foster a culture of agility and customer-centricity. Our product roadmap is continuously shaped by insights from sales, customer success and market trends.
This enables us to prioritise features that directly address client pain points and create measurable business value. By maintaining open communication channels and integrating cross-functional teams early in the development cycle, we ensure that technology solutions not only meet but anticipate evolving client needs. This alignment helps us deliver impactful products that drive growth and competitive advantage.
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