Bengaluru: Proptech unicorn NoBroker has introduced ConvoZen.AI, a conversational AI platform designed to help businesses monitor and automate customer interactions.
Launched as a software-as-a-service (SaaS) product, the platform has already attracted around 20 clients from various industries, including banking, education, healthcare, automotive, real estate, travel, and e-commerce.
Advanced AI Capabilities and Language Support
ConvoZen.AI features both voice and non-voice AI agents capable of engaging in multiple languages, such as English, Hindi, Tamil, and Kannada. The platform integrates low-latency, human-like voice agents that transcribe calls and generate insights to enhance sales conversions and ensure compliance. It also leverages a combination of in-house AI models and foundational models from partners like Google to analyze data in nine Indic languages.
The platform offers an array of tools to enhance customer service operations, including automated quality checks, agent coaching, and analytics. These features enable large customer-facing teams to monitor performance, track key metrics and identify areas for improvement in real-time.
Custom-Built Telephony Stack and Extensive Testing
One of ConvoZen.AI’s standout features is its custom-built telephony stack, designed to facilitate seamless voice interactions. The platform has been rigorously tested on over 45,000 hours of contact centre conversations, ensuring robust performance in real-world scenarios.
Strategic Partnerships and Future Plans
NoBroker has previously partnered with Google and Microsoft to distribute ConvoZen.AI as independent software vendors. Additionally, the startup plans to open-source select Indic models for customer support use cases.
Akhil Gupta, co-founder and chief product and technology officer of NoBroker, stated that the startup has been leveraging AI and machine learning since 2017, initially focusing on transcribing its customer calls.
He highlighted the platform’s ability to make real-time decisions, such as automatically delisting rental properties when availability is confirmed by a human agent or customer.
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