TUMMOC is India’s first-patented multi-modal transit platform that is building Mobility as a Service (MaaS) for India. In an exclusive conversation with APAC News Network, Monalisha Thakur, CMO & Co-Founder, TUMMOC explains their unique differentiators over other transit apps and how they intend to revolutionize urban commute in India.
What is the story behind the genesis of TUMMOC over the years and the rationale behind that?
TUMMOC (formerly Bykker) was born out of a desire to address the pressing issues of urban transportation inefficiencies. Over the years, we have seen cities struggle with traffic congestion, pollution, and inadequate public transport options. We as founders, driven by our experiences and passion for creating an impact and leveraging technology, aimed to create a solution that not only simplifies commuting but also promotes sustainable transportation.
The rationale behind TUMMOC was to create a seamless, user-friendly platform that integrates various modes of transport, making urban commuting more efficient and less stressful.
What are the solutions and services in the TUMMOC portfolio, especially for MaaS solutions catered to urban transportation?
TUMMOC offers a comprehensive suite of Mobility as a Service (MaaS) solutions designed to cater to urban transportation needs. Our services include real-time tracking of buses, journey planning, public transport ticketing, and easy first and last-mile connectivity.
Integration with first and last-mile partners allows users to plan their journeys efficiently, saving time and reducing the hassle of switching between different apps for different modes of transport.
What are the marquee installations done by TUMMOC and what are their use cases?
TUMMOC has made significant strides in enhancing urban transportation through key deployments. Our first-of-its-kind all-in-one ticketing solution in Delhi, which includes digital ticket and pass booking for DTC buses, digital metro tickets, and first/last mile connectivity, simplifies multimodal travel. Additionally, our real-time bus tracking system in Delhi improves the commuting experience with accurate updates.
In Bengaluru, our seamless integration with BMTC for ticket booking and validation has streamlined the process, significantly increasing digital transactions. We are also working with various State Transport Undertakings (STUs) to deploy similar smart commute solutions in other cities. These deployments demonstrate how TUMMOC enhances public transportation by providing accurate information and easy access to tickets, encouraging more people to use public transport.
What are the GTM strategies of TUMMOC and how are they being leveraged to enhance the spread of the app?
To maximise app adoption, TUMMOC’s GTM strategy combines strategic partnerships with city transport authorities and private operators for seamless service integration, targeted marketing campaigns utilising social media, influencers, and community engagement to highlight convenience and efficiency, and a user-centric approach that gathers feedback to continuously improve the app and meet evolving commuter needs.
How does TUMMOC simplify the user experience of commuters to make informed and efficient travel decisions?
TUMMOC simplifies the user experience by providing a unified platform where commuters can access real-time information, plan routes, and book tickets. Our interface ensures that users can easily navigate through the app and find the information they need quickly.
Features like live tracking, predictive travel times, and easy ticket validation help users make informed decisions and streamline their daily commutes. By reducing the complexity of urban travel, we enable users to save time and reduce the stress associated with commuting.
What are the unique differentiators of the TUMMOC app over other traditional transit apps?
TUMMOC stands out from traditional transit apps through its comprehensive integration of various transportation modes, real-time updates, and user-friendly interface. Our app not only covers buses and metros but also includes options for bike-sharing and ride-hailing services.
Additionally, our predictive algorithms provide accurate travel times and suggest the most efficient routes. The seamless ticketing and payment solutions further differentiate us by offering a truly end-to-end transportation solution.
How has TUMMOC hyper-personalized its offerings to cater to the diverse needs and preferences of urban commuters?
We leverage advanced analytics that go beyond basic preferences. This includes real-time traffic information, local public transport updates and user behaviour to power a dynamic route suggestion engine. Plus, we prioritise user feedback and customer support to ensure we address the problems commuters face, both on the app and during their journeys.
Additionally, the app allows users to save favourite routes, and set up customised alerts, and is available in multiple languages, including English, Hindi, and Kannada, with more languages launching soon. By focusing on individual user needs, leveraging localised data for smarter suggestions, and continuously improving based on feedback, we make urban commuting more efficient, enjoyable, and adaptable to your specific needs.
What are the key focus areas for TUMMOC in the next few quarters?
TUMMOC’s next chapter is all about revolutionizing urban commutes in India starting with innovative ticketing solutions, including tap-and-go convenience with NFC technology and exploring conductorless solutions for enhanced efficiency. Our journey planning features are getting a boost too, powered by AI-based vehicle arrival estimations for seamless travel. We’re also going to launch our groundbreaking all-in-one ticket for unparalleled convenience across different locations.
We value user feedback immensely, which will drive continuous app enhancements, including new language support and exciting value-added features. Additionally, we are collaborating with think tanks and government agencies to develop smarter mobility solutions for a brighter, more efficient India.
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