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    IAS Amit Agrawal given one year extension, to remain CEO of UIDAI till Nov 2024

    IAS Amit Agrawal given one year extension, to remain CEO of UIDAI till Nov 2024

    IRS Anirudh Saran Singh

    Leveraging e-Governance to counter Geographical challenges for last mile service delivery, explained by IRS Anirudh Saran Singh, Secretary, Department of IT, Govt of Arunachal Pradesh

    Delhi government launches mobile app to address school related concerns

    Delhi government launches mobile app to address school related concerns

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    IFS officer Muktesh Kumar Pardeshi

    IFS officer Muktesh Kumar Pardeshi Appointed Secretary (CPV & OIA), MEA

    ‘Swachhata He Seva’ Campaign activities reviewed by Pankaj Kumar, Secretary, Department of Water Resources, RD&GR, Ministry of Jal Shakti

    Union Jal Shakti Ministry Secretary Pankaj Kumar reviews ‘Swacchata He Seva’ campaign

    Uttar Pradesh achieves 100% ‘Open Defecation Free’ across 95,767 villages under Swachh Bharat Mission

    Uttar Pradesh achieves 100% ‘Open Defecation Free’ across 95,767 villages under Swachh Bharat Mission

    Prakasam District Collectorate building gets ISO 9001 certificate, First in Andhra Pradesh

    Prakasam District Collectorate building gets ISO 9001 certificate, First in Andhra Pradesh

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    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccines gets WHO’s nod for global rollout

    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccine gets WHO nod for global rollout

    Health Ministry directs states, UTs to implement dengue prevention protocols

    Health Ministry directs states, UTs to implement dengue prevention protocols

    IIIT-Delhi partners with IIT-Delhi to launch medical cobotics centre

    IIIT-Delhi partners with IIT-Delhi to launch medical cobotics centre

    Health Ministry launches PRIP scheme for pharma and medical devices sector

    Health Ministry launches PRIP scheme for pharma and medical devices sector

    Indian MBBS passouts can now practice in US, Australia, Canada, New Zealand

    Indian MBBS passouts can now practice in US, Australia, Canada, New Zealand

    Government approves Rs 480 crore three-year education scheme for medical devices sector

    Government approves Rs 480 crore three-year education scheme for medical devices sector

    Can AI become the real panacea for Indian healthcare?

    Can AI become the real panacea for Indian healthcare?

    PLI scheme for Pharma, drones and textiles to be modified by govt

    PLI scheme for Pharma, drones and textiles to be modified by govt

    NABH partners NATHEALTH to enhance patient safety

    NABH partners NATHEALTH to enhance patient safety

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    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccines gets WHO’s nod for global rollout

    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccine gets WHO nod for global rollout

    ‘Winter Action Plan’ revealed by Delhi CM Arvind Kejriwal, will help combat air pollution

    ‘Winter Action Plan’ revealed by Delhi CM Arvind Kejriwal, will help combat air pollution

    Infinity Learn by Sri Chaitanya adopts Flexible Classroom for digital outreach

    Infinity Learn by Sri Chaitanya adopts Flexible Classroom for digital outreach

    Leveraging Tech for Skilling, Union Education Ministry & IBM Sign MoUs

    Leveraging Tech for Skilling, Union Education Ministry & IBM Sign MoUs

    MP government partners Magic Bus to bring life skills programme to government schools

    MP government partners Magic Bus to bring life skills programme to government schools

    Cash-Strapped Edtech Giant BYJU’S Announces Major Workforce Restructuring, 4,000 employees to be laid off

    Cash-Strapped Edtech Giant BYJU’S Announces Major Workforce Restructuring, 4,000 employees to be laid off

    Punjab students invest Rs 68,000 cr annually in Canadian education

    Punjab students invest Rs 68,000 cr annually in Canadian education

    Professor Abhay Karandikar appointed Secretary, Department of Science and Technology, GoI

    Professor Abhay Karandikar appointed Secretary, Department of Science and Technology, GoI

    IIT Council inks MoU with Association of American University for Indo-US Global Challenges Institute

    IIT Council inks MoU with Association of American University for Indo-US Global Challenges Institute

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    UPI records a whopping 10 billion transactions for the second consecutive month in September

    UPI records a whopping 10 billion transactions for the second consecutive month in September

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    India determined to attain Net Zero by 2070, says Union Minister Dr Jitendra Singh

    India determined to attain Net Zero by 2070, says Union Minister Dr Jitendra Singh

    ONDC to open platform for fintech services

    ONDC to open platform for fintech services

    3 state-owned banks fined by RBI, including SBI, Indian Bank

    3 state-owned banks fined by RBI, including SBI, Indian Bank

    First in Rajasthan, Jaipur City Transport Services Limited implements ESG policy

    First in Rajasthan, Jaipur City Transport Services Limited implements ESG policy

    The RBI initiates an inventive program aimed at transforming credit accessibility for MSMEs

    The RBI initiates an inventive program aimed at transforming credit accessibility for MSMEs

    Former SBI Chief, Rajnish Kumar, appointed chairman of MasterCard New Delhi

    Former SBI Chief, Rajnish Kumar, appointed chairman of MasterCard New Delhi

    Paytm Group CFO Expresses Confidence in Sustainable Free Cash Flow, Foresees No Future Funding Requirement

    Paytm Group CFO Expresses Confidence in Sustainable Free Cash Flow, Foresees No Future Funding Requirement

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    UPI records a whopping 10 billion transactions for the second consecutive month in September

    UPI records a whopping 10 billion transactions for the second consecutive month in September

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    Can Generative AI Drive India Better on its Roads?

    Can Generative AI Drive India Better on its Roads?

    IRS Anirudh Saran Singh

    Leveraging e-Governance to counter Geographical challenges for last mile service delivery, explained by IRS Anirudh Saran Singh, Secretary, Department of IT, Govt of Arunachal Pradesh

    Delhi government launches mobile app to address school related concerns

    Delhi government launches mobile app to address school related concerns

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Ensuring Periodical Efficiency Test of Emergency Alert Broadcasting, DoT and NDMA join hands

    Ensuring Periodical Efficiency Test of Emergency Alert Broadcasting, DoT and NDMA join hands

    HP, Google join hands to manufacture Chromebook in India

    HP, Google join hands to manufacture Chromebook in India

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    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    AWS selects 35 generative AI startups for ML Elevate 2023 cohort

    AWS selects 35 generative AI startups for ML Elevate 2023 cohort

    Delhi Govt plans to launch online portal for faceless document submission of overage vehicles

    Delhi Govt plans to launch online portal for faceless document submission of overage vehicles

    Dark Patterns in E-commerce: Ministry of Consumer Affairs to Shed Light for Affected Users

    Dark Patterns in E-commerce: Ministry of Consumer Affairs to Shed Light for Affected Users

    Government to provide Rs 50 lakh grant for technical textiles startups under GREAT scheme

    Government to provide Rs 50 lakh grant for technical textiles startups under GREAT scheme

    Indian SpaceTech Sector receives $62 Million Funding in 2023

    Indian SpaceTech Sector receives $62 Million Funding in 2023

    Chandrayaan-3 mission: All set for automatic landing sequence, says ISRO

    Chandrayaan-3 mission: All set for automatic landing sequence, says ISRO

    National e-commerce policy in final stages, no new draft to be issued

    National e-commerce policy in final stages, no new draft to be issued

    Karnataka plans for a research foundation to conduct R&D in startups

    Karnataka plans for a research foundation to conduct R&D in startups

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    IAS Amit Agrawal given one year extension, to remain CEO of UIDAI till Nov 2024

    IAS Amit Agrawal given one year extension, to remain CEO of UIDAI till Nov 2024

    IRS Anirudh Saran Singh

    Leveraging e-Governance to counter Geographical challenges for last mile service delivery, explained by IRS Anirudh Saran Singh, Secretary, Department of IT, Govt of Arunachal Pradesh

    Delhi government launches mobile app to address school related concerns

    Delhi government launches mobile app to address school related concerns

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    IFS officer Muktesh Kumar Pardeshi

    IFS officer Muktesh Kumar Pardeshi Appointed Secretary (CPV & OIA), MEA

    ‘Swachhata He Seva’ Campaign activities reviewed by Pankaj Kumar, Secretary, Department of Water Resources, RD&GR, Ministry of Jal Shakti

    Union Jal Shakti Ministry Secretary Pankaj Kumar reviews ‘Swacchata He Seva’ campaign

    Uttar Pradesh achieves 100% ‘Open Defecation Free’ across 95,767 villages under Swachh Bharat Mission

    Uttar Pradesh achieves 100% ‘Open Defecation Free’ across 95,767 villages under Swachh Bharat Mission

    Prakasam District Collectorate building gets ISO 9001 certificate, First in Andhra Pradesh

    Prakasam District Collectorate building gets ISO 9001 certificate, First in Andhra Pradesh

  • Healthcare
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    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccines gets WHO’s nod for global rollout

    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccine gets WHO nod for global rollout

    Health Ministry directs states, UTs to implement dengue prevention protocols

    Health Ministry directs states, UTs to implement dengue prevention protocols

    IIIT-Delhi partners with IIT-Delhi to launch medical cobotics centre

    IIIT-Delhi partners with IIT-Delhi to launch medical cobotics centre

    Health Ministry launches PRIP scheme for pharma and medical devices sector

    Health Ministry launches PRIP scheme for pharma and medical devices sector

    Indian MBBS passouts can now practice in US, Australia, Canada, New Zealand

    Indian MBBS passouts can now practice in US, Australia, Canada, New Zealand

    Government approves Rs 480 crore three-year education scheme for medical devices sector

    Government approves Rs 480 crore three-year education scheme for medical devices sector

    Can AI become the real panacea for Indian healthcare?

    Can AI become the real panacea for Indian healthcare?

    PLI scheme for Pharma, drones and textiles to be modified by govt

    PLI scheme for Pharma, drones and textiles to be modified by govt

    NABH partners NATHEALTH to enhance patient safety

    NABH partners NATHEALTH to enhance patient safety

  • Education
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    • School (K12 Education)
    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccines gets WHO’s nod for global rollout

    Combating Malaria, Serum Institute of India and Oxford Uni’s Malaria vaccine gets WHO nod for global rollout

    ‘Winter Action Plan’ revealed by Delhi CM Arvind Kejriwal, will help combat air pollution

    ‘Winter Action Plan’ revealed by Delhi CM Arvind Kejriwal, will help combat air pollution

    Infinity Learn by Sri Chaitanya adopts Flexible Classroom for digital outreach

    Infinity Learn by Sri Chaitanya adopts Flexible Classroom for digital outreach

    Leveraging Tech for Skilling, Union Education Ministry & IBM Sign MoUs

    Leveraging Tech for Skilling, Union Education Ministry & IBM Sign MoUs

    MP government partners Magic Bus to bring life skills programme to government schools

    MP government partners Magic Bus to bring life skills programme to government schools

    Cash-Strapped Edtech Giant BYJU’S Announces Major Workforce Restructuring, 4,000 employees to be laid off

    Cash-Strapped Edtech Giant BYJU’S Announces Major Workforce Restructuring, 4,000 employees to be laid off

    Punjab students invest Rs 68,000 cr annually in Canadian education

    Punjab students invest Rs 68,000 cr annually in Canadian education

    Professor Abhay Karandikar appointed Secretary, Department of Science and Technology, GoI

    Professor Abhay Karandikar appointed Secretary, Department of Science and Technology, GoI

    IIT Council inks MoU with Association of American University for Indo-US Global Challenges Institute

    IIT Council inks MoU with Association of American University for Indo-US Global Challenges Institute

  • BFSI
    • All
    • Banking
    • Fintech/Financial Services
    • Insurance
    • News
    UPI records a whopping 10 billion transactions for the second consecutive month in September

    UPI records a whopping 10 billion transactions for the second consecutive month in September

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    India determined to attain Net Zero by 2070, says Union Minister Dr Jitendra Singh

    India determined to attain Net Zero by 2070, says Union Minister Dr Jitendra Singh

    ONDC to open platform for fintech services

    ONDC to open platform for fintech services

    3 state-owned banks fined by RBI, including SBI, Indian Bank

    3 state-owned banks fined by RBI, including SBI, Indian Bank

    First in Rajasthan, Jaipur City Transport Services Limited implements ESG policy

    First in Rajasthan, Jaipur City Transport Services Limited implements ESG policy

    The RBI initiates an inventive program aimed at transforming credit accessibility for MSMEs

    The RBI initiates an inventive program aimed at transforming credit accessibility for MSMEs

    Former SBI Chief, Rajnish Kumar, appointed chairman of MasterCard New Delhi

    Former SBI Chief, Rajnish Kumar, appointed chairman of MasterCard New Delhi

    Paytm Group CFO Expresses Confidence in Sustainable Free Cash Flow, Foresees No Future Funding Requirement

    Paytm Group CFO Expresses Confidence in Sustainable Free Cash Flow, Foresees No Future Funding Requirement

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    • Case Studies
    • Electric Vehicle
    • Enterprise Applications
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    UPI records a whopping 10 billion transactions for the second consecutive month in September

    UPI records a whopping 10 billion transactions for the second consecutive month in September

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    Can Generative AI Drive India Better on its Roads?

    Can Generative AI Drive India Better on its Roads?

    IRS Anirudh Saran Singh

    Leveraging e-Governance to counter Geographical challenges for last mile service delivery, explained by IRS Anirudh Saran Singh, Secretary, Department of IT, Govt of Arunachal Pradesh

    Delhi government launches mobile app to address school related concerns

    Delhi government launches mobile app to address school related concerns

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Government plans fine of up to Rs 500 crore for violations under Digital India Bill

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Transforming public procurement via AI, Sandeep Verma IAS, Additional Chief Secretary, Govt of Rajasthan, breaks it down

    Ensuring Periodical Efficiency Test of Emergency Alert Broadcasting, DoT and NDMA join hands

    Ensuring Periodical Efficiency Test of Emergency Alert Broadcasting, DoT and NDMA join hands

    HP, Google join hands to manufacture Chromebook in India

    HP, Google join hands to manufacture Chromebook in India

  • Startups
    • All
    • Funding
    • News
    • Startup Connect
    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    24 Agri-Tech Start-ups recommended for Rs 20 crore support in ATMAN 2023 program

    AWS selects 35 generative AI startups for ML Elevate 2023 cohort

    AWS selects 35 generative AI startups for ML Elevate 2023 cohort

    Delhi Govt plans to launch online portal for faceless document submission of overage vehicles

    Delhi Govt plans to launch online portal for faceless document submission of overage vehicles

    Dark Patterns in E-commerce: Ministry of Consumer Affairs to Shed Light for Affected Users

    Dark Patterns in E-commerce: Ministry of Consumer Affairs to Shed Light for Affected Users

    Government to provide Rs 50 lakh grant for technical textiles startups under GREAT scheme

    Government to provide Rs 50 lakh grant for technical textiles startups under GREAT scheme

    Indian SpaceTech Sector receives $62 Million Funding in 2023

    Indian SpaceTech Sector receives $62 Million Funding in 2023

    Chandrayaan-3 mission: All set for automatic landing sequence, says ISRO

    Chandrayaan-3 mission: All set for automatic landing sequence, says ISRO

    National e-commerce policy in final stages, no new draft to be issued

    National e-commerce policy in final stages, no new draft to be issued

    Karnataka plans for a research foundation to conduct R&D in startups

    Karnataka plans for a research foundation to conduct R&D in startups

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Home Article

Transformative Power of Automation and AI in BFSI

March 1, 2022
in Article
Transformative Power of Automation and AI in BFSI

Noida: Innovation taking center stage across everywhere and banking IT teams are having more focus towards enhancing customer experience with special focus on data. Keeping it in mind, APAC News Network had organized a panel discussion on how transformative power of automation and AI in BFSI is happening in the industry.

Rajneesh De, Consulting Editor, APAC News Network was the Moderator while the other speakers included Ayan De, CTO, Exide Life Insurance, Charu Mathur, CDO and Head – Business, Strategy & New Initiatives, IndusInd Bank, Sivakumar Nandipati, CDO, Fedbank Financial Services Ltd – Fedfina, Ajay Thomas John, Group CDO, Shriram Capital, Jaspreet Singh, Partner – Trust and Transformation, Grant Thornton and Nakul Kundra, Founder & Chairman, Devnagri AI were the participants.

Rajneesh De, APAC News Network

Rajneesh De, consulting Editor of APAC News Network kickstarted the session asking the details on how the BFSI as a sector has evolved in the recent days in terms of technology and innovation.

Ayan De, Exide Life Insurance

Ayan credited the entire ecosystem for the growth of the BFSI sector. “Without the entire ecosystem helping each other, we could not think of the industry what we are today.”, he said further adding that insurance is a long-term commitment for the customers. “The insurance sector was always a people-driven approach where a customer will take a decision after interacting with a human-agent. Once they shortlist on the insurance, then it is a 25 year old commitment for them”, he said.

Charu Mathur, IndusInd Bank

Charu recalled how pandemic had made them go for digital adoption not just among the consumers but also with the employees. “The signing, verifications which usually take three working days became a 5-minute job. The volume of transactions happening digitally had increased overnight and the banks were reaching out directly more to people”, she said.

Sivakumar Nandipati, Fedbank Financial Services Ltd – Fedfina

On the other hand, Sivakumar spoke on automation helping the banks on data collection. “Besides everything, segregating the inputs given by the customers and meeting the customer expectations which are exceeding every day is a challenge.“, he said.

Ajay Thomas John, Shriram Capital Ltd

Ajay who represented a financial company which is into multiple functions threw lights on how every group company comes up with different challenges. “Organizations are thinking of one super-app that will help the organization understand the customer better and be a single point of contact for the consumers”, he said and added that AI helps to alert the aspects like a low risk customers and high risk customers. He also spoke on how voice-based caller set-ups are becoming very crucial in the organization.

Jaspreet Singh, Grant Thornton

Jaspreet, on his part shared an advisory that the industry should not be a mere copy-cat. “A bank should understand the customer expectations and customer satisfaction. Rather than becoming a simple copy-cat implementing what another bank does just for the sake of digital transformation” Ayan pointed out that humanization is important even though bots can work beyond the normal human time.

Nakul Kundra, Devnagri AI Pvt Ltd.

Nakul stressed the importance of the vernacular language in India. “AI-driven translations are very important in the banking sector. While 90% of the Indians are not comfortable with English as a communicative language, most of the banks look at accessing their content in their local language.”

Swaminathan B

Tags: AIAPAC News NetworkAutomationBFSIDevnagri AIExide Life InsuranceFedbank Financial Services Ltd – FedfinaGrant ThorntonIndusInd BankShriram Capital
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