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    Rajiv Kumar assumes the office of Chief Election Commissioner

    Rajiv Kumar assumes the office of Chief Election Commissioner

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    GatiShakti Sanchar portal launched to speed up laying of fibre, tower installations and 5G roll out

    Delhi Govt approves 1,500 electric buses for Public Transport Fleet

    Delhi Govt approves 1,500 electric buses for Public Transport Fleet

    AWS InCommunities Establishes New Oxygen Generation Plant and Renovates School to Strengthen Rural Infrastructure in Telangana

    AWS InCommunities Establishes New Oxygen Generation Plant and Renovates School to Strengthen Rural Infrastructure in Telangana

    Aruna Singh becomes CMD of RailTel Corporation

    Aruna Singh becomes CMD of RailTel Corporation

    DoT cancels NOCC charges for all telecom licence holders

    DoT cancels NOCC charges for all telecom licence holders

    C-dot inks MoU to supply local gears worth over Rs 2100 cr to railways

    C-dot inks MoU to supply local gears worth over Rs 2100 cr to railways

    Etsy signs MoU to support small and traditional artisans from the North East

    Etsy signs MoU to support small and traditional artisans from the North East

    Toyota Group Signs MoU with Karnataka Govt for Manufacturing EV Parts Locally

    Toyota Group Signs MoU with Karnataka Govt for Manufacturing EV Parts Locally

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    India Develops First mRNA Vaccine Technology for Covid-19

    AIIMS Jodhpur to establish mixed reality CoE with Microsoft

    AIIMS Jodhpur to establish mixed reality CoE with Microsoft

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Lupin Goes Live with SAP S/4 HANA on HPE GreenLake to Drive Digital Transformation

    Lupin Goes Live with SAP S/4 HANA on HPE GreenLake to Drive Digital Transformation

    Hemex Health announces breakthrough measurement capability for clinicians monitoring sickle cell disease therapy

    Hemex Health announces breakthrough measurement capability for clinicians monitoring sickle cell disease therapy

    Rajsha Pharmaceuticals raises ₹2.5 crore in Equity Fundin to accelerate Expansion

    Rajsha Pharmaceuticals raises ₹2.5 crore in Equity Fundin to accelerate Expansion

    Narayana Nethralaya and Acer India Team up to build India’s first PC & tablet-based software therapy for children

    Narayana Nethralaya and Acer India Team up to build India’s first PC & tablet-based software therapy for children

    Practo elevates Siddhartha Nihalani as Co-founder

    Practo elevates Siddhartha Nihalani as Co-founder

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    StepSetGo partners with Symbo to launch health insurance

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    L&T Technology Services, Pandit Deendayal Energy University Collaborate to develop Sustainable Technologies

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    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    MIT World Peace University’s School of Design offers placement for B.Des. students

    MIT World Peace University’s School of Design offers placement for B.Des. students

    NIT Warangal Offers Online Course on Machine Learning for Engineering

    NIT Warangal Offers Online Course on Machine Learning for Engineering

    Apeejay Education and AWS Announce National Education Policy Accelerator Program (NEPAP)

    Apeejay Education and AWS Announce National Education Policy Accelerator Program (NEPAP)

    Symbiosis Law School, Pune Inaugurates Pro Bono Club

    Symbiosis Law School, Pune Inaugurates Pro Bono Club

    IIT Mandi develops wireless powering and communication technology for IoT applications

    IIT Mandi develops wireless powering and communication technology for IoT applications

    L&T Technology Services lends technical & financial support to IIT Madras’ Avishkar team for Hyperloop project

    L&T Technology Services lends technical & financial support to IIT Madras’ Avishkar team for Hyperloop project

    Samsung Smart School’ Inaugurated at Jawahar Navodaya Vidyalaya, Varanasi

    Samsung Smart School’ Inaugurated at Jawahar Navodaya Vidyalaya, Varanasi

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    NFTICALLY makes minting NFTs free for users

    HDFC Bank launches 30-minute ‘Xpress Car Loan

    HDFC Bank launches 30-minute ‘Xpress Car Loan

    Ujjivan Small Finance Bank adopts MoEngage’s Customer Engagement Platform

    Ujjivan Small Finance Bank adopts MoEngage’s Customer Engagement Platform

    Worldline India’s SMB vertical grows at over 50 per cent YoY

    Worldline India’s SMB vertical grows at over 50 per cent YoY

    UPI hits record high transactions in April

    UPI hits record high transactions in April

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    Airtel Payment Bank Partners Indusland Bank To Launch FDs

    Airtel Payment Bank Partners Indusland Bank To Launch FDs

    Fidelity Investments, India announces the sixth edition of ‘Resume’

    Fidelity Investments, India announces the sixth edition of ‘Resume’

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    Debt trade in India faces probe

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    Eros Investments and Dubai World Trade Centre authority partner to develop the Web 3 ecosystem

    Eros Investments and Dubai World Trade Centre authority partner to develop the Web 3 ecosystem

    Dell Technologies revs up the gaming segment by announcing the new G15s for gaming enthusiasts in India

    Dell Technologies revs up the gaming segment by announcing the new G15s for gaming enthusiasts in India

    Zoom to Acquire Conversational AI and Automation Platform Solvvy

    Zoom to Acquire Conversational AI and Automation Platform Solvvy

    Airtel Plans to Open Digital Technology Hub in Pune

    Airtel Plans to Open Digital Technology Hub in Pune

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

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    Palo Alto Networks Calls on Cybersecurity Industry to Adopt ZTNA 2.0

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    3i Infotech ties-up with IIT Research Park Chennai to establish FutureTech business labs

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    Cropin launches AI Labs to bring predictive intelligence

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    Cropin launches AI Labs to bring predictive intelligence

    Cropin launches AI Labs to bring predictive intelligence

    Shopflo raises $2.6 Million in seed funding from Tiger Global and TQ Ventures

    Shopflo raises $2.6 Million in seed funding from Tiger Global and TQ Ventures

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    NetApp

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    Rajiv Kumar assumes the office of Chief Election Commissioner

    Rajiv Kumar assumes the office of Chief Election Commissioner

    GatiShakti Sanchar portal launched to speed up laying of fibre, tower installations and 5G roll out

    GatiShakti Sanchar portal launched to speed up laying of fibre, tower installations and 5G roll out

    Delhi Govt approves 1,500 electric buses for Public Transport Fleet

    Delhi Govt approves 1,500 electric buses for Public Transport Fleet

    AWS InCommunities Establishes New Oxygen Generation Plant and Renovates School to Strengthen Rural Infrastructure in Telangana

    AWS InCommunities Establishes New Oxygen Generation Plant and Renovates School to Strengthen Rural Infrastructure in Telangana

    Aruna Singh becomes CMD of RailTel Corporation

    Aruna Singh becomes CMD of RailTel Corporation

    DoT cancels NOCC charges for all telecom licence holders

    DoT cancels NOCC charges for all telecom licence holders

    C-dot inks MoU to supply local gears worth over Rs 2100 cr to railways

    C-dot inks MoU to supply local gears worth over Rs 2100 cr to railways

    Etsy signs MoU to support small and traditional artisans from the North East

    Etsy signs MoU to support small and traditional artisans from the North East

    Toyota Group Signs MoU with Karnataka Govt for Manufacturing EV Parts Locally

    Toyota Group Signs MoU with Karnataka Govt for Manufacturing EV Parts Locally

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    India Develops First mRNA Vaccine Technology for Covid-19

    India Develops First mRNA Vaccine Technology for Covid-19

    AIIMS Jodhpur to establish mixed reality CoE with Microsoft

    AIIMS Jodhpur to establish mixed reality CoE with Microsoft

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Lupin Goes Live with SAP S/4 HANA on HPE GreenLake to Drive Digital Transformation

    Lupin Goes Live with SAP S/4 HANA on HPE GreenLake to Drive Digital Transformation

    Hemex Health announces breakthrough measurement capability for clinicians monitoring sickle cell disease therapy

    Hemex Health announces breakthrough measurement capability for clinicians monitoring sickle cell disease therapy

    Rajsha Pharmaceuticals raises ₹2.5 crore in Equity Fundin to accelerate Expansion

    Rajsha Pharmaceuticals raises ₹2.5 crore in Equity Fundin to accelerate Expansion

    Narayana Nethralaya and Acer India Team up to build India’s first PC & tablet-based software therapy for children

    Narayana Nethralaya and Acer India Team up to build India’s first PC & tablet-based software therapy for children

    Practo elevates Siddhartha Nihalani as Co-founder

    Practo elevates Siddhartha Nihalani as Co-founder

    StepSetGo partners with Symbo to launch  health insurance

    StepSetGo partners with Symbo to launch health insurance

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    L&T Technology Services, Pandit Deendayal Energy University Collaborate to develop Sustainable Technologies

    L&T Technology Services, Pandit Deendayal Energy University Collaborate to develop Sustainable Technologies

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    MIT World Peace University’s School of Design offers placement for B.Des. students

    MIT World Peace University’s School of Design offers placement for B.Des. students

    NIT Warangal Offers Online Course on Machine Learning for Engineering

    NIT Warangal Offers Online Course on Machine Learning for Engineering

    Apeejay Education and AWS Announce National Education Policy Accelerator Program (NEPAP)

    Apeejay Education and AWS Announce National Education Policy Accelerator Program (NEPAP)

    Symbiosis Law School, Pune Inaugurates Pro Bono Club

    Symbiosis Law School, Pune Inaugurates Pro Bono Club

    IIT Mandi develops wireless powering and communication technology for IoT applications

    IIT Mandi develops wireless powering and communication technology for IoT applications

    L&T Technology Services lends technical & financial support to IIT Madras’ Avishkar team for Hyperloop project

    L&T Technology Services lends technical & financial support to IIT Madras’ Avishkar team for Hyperloop project

    Samsung Smart School’ Inaugurated at Jawahar Navodaya Vidyalaya, Varanasi

    Samsung Smart School’ Inaugurated at Jawahar Navodaya Vidyalaya, Varanasi

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    NFTICALLY makes minting NFTs free for users

    NFTICALLY makes minting NFTs free for users

    HDFC Bank launches 30-minute ‘Xpress Car Loan

    HDFC Bank launches 30-minute ‘Xpress Car Loan

    Ujjivan Small Finance Bank adopts MoEngage’s Customer Engagement Platform

    Ujjivan Small Finance Bank adopts MoEngage’s Customer Engagement Platform

    Worldline India’s SMB vertical grows at over 50 per cent YoY

    Worldline India’s SMB vertical grows at over 50 per cent YoY

    UPI hits record high transactions in April

    UPI hits record high transactions in April

    Binance

    Binance to Focus on Investor Education in India for Crypto and Blockchain

    Airtel Payment Bank Partners Indusland Bank To Launch FDs

    Airtel Payment Bank Partners Indusland Bank To Launch FDs

    Fidelity Investments, India announces the sixth edition of ‘Resume’

    Fidelity Investments, India announces the sixth edition of ‘Resume’

    Debt trade in India faces probe

    Debt trade in India faces probe

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    Eros Investments and Dubai World Trade Centre authority partner to develop the Web 3 ecosystem

    Eros Investments and Dubai World Trade Centre authority partner to develop the Web 3 ecosystem

    Dell Technologies revs up the gaming segment by announcing the new G15s for gaming enthusiasts in India

    Dell Technologies revs up the gaming segment by announcing the new G15s for gaming enthusiasts in India

    Zoom to Acquire Conversational AI and Automation Platform Solvvy

    Zoom to Acquire Conversational AI and Automation Platform Solvvy

    Airtel Plans to Open Digital Technology Hub in Pune

    Airtel Plans to Open Digital Technology Hub in Pune

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    Dr. Rajesh Sikka joins FORE School of Management’s OT & OM Area

    NTT and Grok team up to transform the network with Artificial Intelligence-designed, data-driven operations

    NTT and Grok team up to transform the network with Artificial Intelligence-designed, data-driven operations

    Palo Alto Networks Calls on Cybersecurity Industry to Adopt ZTNA 2.0

    Palo Alto Networks Calls on Cybersecurity Industry to Adopt ZTNA 2.0

    3i Infotech ties-up with IIT Research Park Chennai to establish FutureTech business labs

    3i Infotech ties-up with IIT Research Park Chennai to establish FutureTech business labs

    Cropin launches AI Labs to bring predictive intelligence

    Cropin launches AI Labs to bring predictive intelligence

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    Cropin launches AI Labs to bring predictive intelligence

    Cropin launches AI Labs to bring predictive intelligence

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    Shopflo raises $2.6 Million in seed funding from Tiger Global and TQ Ventures

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    Redcliffe Lifetech raises $61 million to expand access to diagnostic tests across India

    NetApp

    NetApp Excellerator Announces Cohort 10 Backed by the Success over 60 Startups through 5 Years of the Program

    Rise Capital

    Rise Capital launches India operations

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    SAP Startup Studio invites applications for its fifth cohort

    Airtel

    Airtel acquires stake in Cnergee Technologies under Startup Accelerator Program

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Transformative Power of Automation and AI in BFSI

March 1, 2022
in Article
Transformative Power of Automation and AI in BFSI

Noida: Innovation taking center stage across everywhere and banking IT teams are having more focus towards enhancing customer experience with special focus on data. Keeping it in mind, APAC News Network had organized a panel discussion on how transformative power of automation and AI in BFSI is happening in the industry.

Rajneesh De, Consulting Editor, APAC News Network was the Moderator while the other speakers included Ayan De, CTO, Exide Life Insurance, Charu Mathur, CDO and Head – Business, Strategy & New Initiatives, IndusInd Bank, Sivakumar Nandipati, CDO, Fedbank Financial Services Ltd – Fedfina, Ajay Thomas John, Group CDO, Shriram Capital, Jaspreet Singh, Partner – Trust and Transformation, Grant Thornton and Nakul Kundra, Founder & Chairman, Devnagri AI were the participants.

Rajneesh De, APAC News Network

Rajneesh De, consulting Editor of APAC News Network kickstarted the session asking the details on how the BFSI as a sector has evolved in the recent days in terms of technology and innovation.

Ayan De, Exide Life Insurance

Ayan credited the entire ecosystem for the growth of the BFSI sector. “Without the entire ecosystem helping each other, we could not think of the industry what we are today.”, he said further adding that insurance is a long-term commitment for the customers. “The insurance sector was always a people-driven approach where a customer will take a decision after interacting with a human-agent. Once they shortlist on the insurance, then it is a 25 year old commitment for them”, he said.

Charu Mathur, IndusInd Bank

Charu recalled how pandemic had made them go for digital adoption not just among the consumers but also with the employees. “The signing, verifications which usually take three working days became a 5-minute job. The volume of transactions happening digitally had increased overnight and the banks were reaching out directly more to people”, she said.

Sivakumar Nandipati, Fedbank Financial Services Ltd – Fedfina

On the other hand, Sivakumar spoke on automation helping the banks on data collection. “Besides everything, segregating the inputs given by the customers and meeting the customer expectations which are exceeding every day is a challenge.“, he said.

Ajay Thomas John, Shriram Capital Ltd

Ajay who represented a financial company which is into multiple functions threw lights on how every group company comes up with different challenges. “Organizations are thinking of one super-app that will help the organization understand the customer better and be a single point of contact for the consumers”, he said and added that AI helps to alert the aspects like a low risk customers and high risk customers. He also spoke on how voice-based caller set-ups are becoming very crucial in the organization.

Jaspreet Singh, Grant Thornton

Jaspreet, on his part shared an advisory that the industry should not be a mere copy-cat. “A bank should understand the customer expectations and customer satisfaction. Rather than becoming a simple copy-cat implementing what another bank does just for the sake of digital transformation” Ayan pointed out that humanization is important even though bots can work beyond the normal human time.

Nakul Kundra, Devnagri AI Pvt Ltd.

Nakul stressed the importance of the vernacular language in India. “AI-driven translations are very important in the banking sector. While 90% of the Indians are not comfortable with English as a communicative language, most of the banks look at accessing their content in their local language.”

Swaminathan B

Tags: AIAPAC News NetworkAutomationBFSIDevnagri AIExide Life InsuranceFedbank Financial Services Ltd – FedfinaGrant ThorntonIndusInd BankShriram Capital
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